Position Purpose/Summary: The Server at Olivero plays a vital role in delivering exceptional guest experiences by providing attentive and efficient service. The Server is responsible for guiding guests through their dining journey, taking orders, serving food and beverages, and ensuring a seamless and memorable dining experience.

Guest Interaction: Greet and welcome guests warmly, offering a genuine and personalized dining experience.

Order Taking: Accurately take food and beverage orders, ensuring guest preferences and dietary restrictions are noted.

Menu Knowledge: Demonstrate in-depth knowledge of menu items, ingredients, and preparation techniques to provide recommendations and answer guest queries.

Timely Service: Efficiently communicate orders to the kitchen and bar, ensuring prompt delivery of food and beverages to tables.

Table Maintenance: Set up, clean, and maintain tables, ensuring they are properly set with appropriate utensils, glassware, and condiments.

Upselling and Suggestive Selling: Enhance guest experience by suggesting additional items, promotions, or specials to maximize guest satisfaction and revenue.

Billing and Payment: Present accurate bills and process payments in a timely manner, handling cash and electronic transactions securely.

Team Collaboration: Coordinate effectively with kitchen and bar staff to ensure smooth and coordinated service.

Guest Engagement: Interact with guests during their dining experience, addressing any concerns and ensuring their needs are met.

Cleanliness and Hygiene: Adhere to health and safety standards, maintaining a clean and organized work environment.

Problem Resolution: Address guest complaints or issues with professionalism and provide appropriate solutions.

Knowledge of POS System: Utilize the POS system (e.g., Toast) for order processing, billing, and guest management.

Knowledge/Skills/Abilities:

• Strong customer service skills with a friendly and welcoming demeanor.
• Excellent communication and interpersonal abilities.
• Menu knowledge and the ability to explain dishes and ingredients to guests.
• Proficient in using POS systems for order entry and payment processing.
• Ability to multitask and work in a fast-paced, high-volume environment.
• Attention to detail and accuracy in order taking and billing.
• Basic math skills for handling transactions and providing correct change.
• Team player with the ability to collaborate effectively with colleagues.

Soft Skills:

• Guest Focus: Provide attentive and personalized service, ensuring guest satisfaction.
• Adaptability: Quickly adjust to changing priorities and operational needs.
• Teamwork: Collaborate with colleagues to deliver seamless service.
• Problem-Solving: Effectively handle guest concerns and find solutions.
• Communication: Clearly convey information and interact positively with guests and colleagues.
• Time Management: Efficiently manage tasks and prioritize responsibilities.
• Professionalism: Present a polished appearance and demeanor at all times.
• Stress Management: Remain composed and focused during busy periods.

Physical Demands:

• Stand and walk for extended periods during shifts.
• Lift and carry trays, plates, and glassware weighing up to 20 pounds.
• Occasionally bend, stoop, or reach to perform tasks.
• Work in a fast-paced, dynamic restaurant environment.

Job Type: Part-time

Pay: $25.00 - $40.00 per hour

Expected hours: 10 – 20 per week

Restaurant type:

• Fine dining restaurant
• Upscale casual restaurant

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Every weekend
• Weekends as needed

Work Location: In person