JOB PROFILE: Specialist- Merchandising (00830)

FUNCTION: Old Navy Stores DATE: March 2019
REPORTS TO: General Manager/Assistant GM

ABOUT THE ROLE

As a Specialist, you’re responsible for supporting our management team by performing functional tasks as assigned.
You will act as a mentor and role model to Leads & Brand Associates to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading process(es) and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met.

CRITICAL COMPETENCIES

Drives Results Customer Impact Accountability Talent Builder

ORGANIZATIONAL LEADERSHIP

• Take pride in the brand, product, store and team to deliver a compelling shopping experience for our customer.
• Team oriented, approachable, respectful and is looked up to as a role model of the brand.
• Maintain a clean and safe environment to prevent loss and minimize risk.
• Demonstrate interest and initiative to develop skills and improve capabilities.
• Lead and manage processes and completes work based on management direction for functional areas within the store
• Demonstrate values and behaviors consistent with our culture.
• Uphold all company policies as outlined in policy and procedure guide to include; Code of Business Conduct,

Employee Policy Guide and Employee Appearance Guidelines.

WHAT YOU’LL DO WHO YOU ARE

• Consistently treat all customers and employees A current or previous retail employee with 6 or with respect and contribute to a positive work more months of experience. environment. Work well under pressure and thrive in a fast-
• Serve as a role model to achieve priorities in paced environment. store with the customer as the primary focus. Determined to lead and inspire others to learn
• Enhance customer experience by using all omni and grow through coaching and mentoring. channel offerings. Able to work a flexible schedule to meet the * Take action based upon direction from the needs of the business, including holiday,

Sales & Service Leader and collaborate evening, overnight and weekend shifts. effectively with employees. Able to utilize retail technology.

• Support Sales& Service Leader duties during Able to maneuver around the sales floor, non-peak hours. stockroom and office and can lift up to 30
• Lead and manage execution of assigned pounds. specialized functional area- merchandising or Ability to travel as required. product operations. * Be accountable to personal goals which contribute to overall store goals and results.COMPETENCIES AND BEHAVIORS: Specialist

DRIVES RESULTS:

Fulfils assigned tasks

• Works towards commercial and business goals, focuses on activity
• Understands the importance to the business of achieving commercial success

Works to make things better

• Looks for opportunities to improve and takes ad hoc actions
• Delivers as long as there are no major obstacles based on original plan without contingency
• Understands the general profit drivers for area

CUSTOMER IMPACT:
Responds to the customer

• Responds to customer requests, when asked
• Knows and can describe own immediate operating environment well
• Describes and focuses on the organization’s offerings to the customer

Has basic understanding of the customer and uses it

• Listens to the customer’s feedback and acts on it
• Knows and can describe general industry characteristics and trends
• Identifies the basic forces of the market at a general level: typical customers, suppliers, products, and biggest or best-known competitors

ACCOUNTABILITY:
Lets people follow guidelines

• Sets specific, clear performance objectives, standards, accountabilities, and process goals for individuals or groups, with potential for measurement
• Pays close personal attention to the details of a process; checks things out to ensure they are done right
• Adheres to core business planning and reporting processes; personally attends to details

TALENT BUILDER:
Supports development in a general way

• Distinguishes between high and low performers
• Encourages those who try to develop or who show improvement
• Broadly articulates and supports requirements to advance in general terms
• Sends people on standard training without specific objectives
• Identifies general recruitment needs

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Weekend availability

Work Location: One location