JOB PROFILE: Assistant Manager of Product Operations

ABOUT THE ROLE

As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store business strategy and visual strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers.

CRITICAL COMPETENCIES

Drives Results

Accountability

Talent Builder

Customer Impact

ORGANIZATIONAL LEADERSHIP

• Member of the store leadership team and act as a trusted leader.

• Take pride in the brand, product, store and team to deliver a compelling shopping experience for our customer.

• Collaborate with leaders and employees to execute merchandising, customer, talent and product strategic initiatives to improve processes.

• Maintain a clean and safe environment to prevent loss and minimize risk.

• Create and foster a collaborative store culture.

• Demonstrate values and behaviors consistent with our culture.

• Uphold all company policies as outlined in policy and procedure guide to include; Code of Business Conduct, Employee Policy Guide and Employee Appearance Guidelines.

WHAT YOU’LL DO WHO YOU ARE

· Open availability is required as well as nights and weekends. However most workload for this position requires a 5am start time.

· Partner with merchants to assist in product placement.

· Build a high performing team that meets hourly productivity goals per company direction.

· Ensures the marketing and signage is set to company standards to drive a cohesive customer experience.

· Lead the markdown process.

· Support strategies and processes to drive store sales and deliver results through a customer centric mindset.

· Recruit, hire and develop highly productive Brand Associate and Expert teams.

· Own assigned area of responsibility.

· Implement action plans to maximize efficiencies and productivity.

· Perform Service Leader duties.

· Ensure consistent execution of standard operating procedures.

· Represent the brand and understand the competition and retail landscape.

· Promote community involvement.

· Leverage omni-channel to deliver a frictionless customer experience.

· Ensure all compliance standards are met.

· A current or former retail employee with 1-3 years of retail management experience.

· A high school graduate or equivalent.

· A good communicator with the ability to effectively interact with customers and your team to meet goals.

· Passionate about retail and thrive in a fastpaced environment.

· Driven by metrics to deliver results to meet business goals.

· Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.

· Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

· Able to utilize retail technology.

· Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds.

· Ability to travel as required.

COMPETENCIES AND BEHAVIORS: Assistant Manager

DRIVES RESULTS:

Fulfils assigned tasks

• Works towards commercial and business goals, focuses on activity

• Understands the importance to the business of achieving commercial success

Works to make things better

• Looks for opportunities to improve and takes ad hoc actions

• Delivers as long as there are no major obstacles based on original plan without contingency

• Understands the general profit drivers for area

ACCOUNTABILTY:

Let’s people follow guidelines

• Sets specific, clear performance objectives, standards, accountabilities, and process goals for

individuals or groups, with potential for measurement

• Pays close personal attention to the details of a process; checks things out to ensure they are done

right

• Adheres to core business planning and reporting processes; personally attends to details

TALENT BUILDER:

Encourages individuals to develop

• Identifies actions critical to high performance

• Provides specific feedback on performance near the event

• Sets general development goals for improvement in current position and provides standard

development opportunities

• Identifies general recruitment need, even if different from the expected or traditional recruitment

direction of the organization

CUSTOMER IMPACT:

Has basic understanding of the customer and uses it

• Listens to the customer’s feedback and acts on it

• Knows and can describe general industry characteristics and trends

• Identifies the basic forces of the market at a general level: typical customers, suppliers, products, and

biggest or best-known competitors

Job Type: Full-time

Pay: From $24.75 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Exton, PA 19341 (Required)

Ability to Relocate:

• Exton, PA 19341: Relocate before starting work (Required)

Work Location: In person