Job Summary:
The Scholarship Specialist position will serve as the campus expert on all institutional and external tuition waiver and scholarship awards and is directly responsible for processing internal and external tuition waivers and scholarships such as Tribal, Oklahoma’s Promise, OSU-OKC Foundation scholarships, and the Oklahoma State Regents. The selected candidate will work closely with the state regents, private agencies, high schools, tribal agencies, OSU-OKC Foundation, Business Services, Division Heads, and serve as Co-Chair for the Scholarship Committee.
This position will also serve as a backup for Financial Aid Specialists during absences and lunch periods.

Essential Job Functions:

• Serves as the initial contact for students/parents with scholarship questions.
• Serves as Co-Chair of the OSU-OKC Scholarship Committee.
• Processes applications and forms necessary for receipt of scholarship funding.
• Responsible for reconciling funds received for tribal, state, and private sources. Reconciliation may be on an individual or fund basis.
• Works with academic divisions to process institutional aid offers.
• Updates or establishes new procedures used in daily job requirements to ensure compliance with changes in federal, state, and institutional policies.
• Develop/maintain a working knowledge of federal aid guidelines governing coordination of student resources with federal aid.
• Will participate in seminars or public relations events relative to Scholarships.
• Will serve as back up to the Customer Service Area as needed.
• Completes all mandatory training and participated in a minimum of two professional development each year.
• Performs other duties as assigned.

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Special Instructions to Applicants

Resume and cover letter are required for full consideration. Official transcripts will be required upon hire.

Education & Experience

Position Qualifications:

Knowledge, Skills, and Abilities:

• Ability to handle multiple tasks and prioritize effectively.
• Comprehensive knowledge of federal guidelines governing the coordination of institutional, state, or private aid in conjunction with federal aid.
• Demonstrates abilities to identify and resolve over awards resulting from the addition of private, state, or institutional scholarships to student aid packages.
• A high degree of integrity; ability to work in a sensitive, highly confidential, and professional environment.
• Adapts to performing under moderate stress, imposed by frequent deadlines, peak workloads, and public/student contact.
• Proven accurate typing and data entry skills and demonstrated ability to work with attention to detail.
• Ability to handle multiple tasks and prioritize effectively with high degree of accuracy and attention to detail.
• Ability to communicate diplomatically, clearly and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately.
• Strong interpersonal skills and sensitivity to a multicultural environment in an effort to work and communicate effectively with all students, faculty, staff and community partners.
• High degree of initiative to work independently and also collaborate in a team environment.
• Demonstrated knowledge of office technologies including but not limited to: office computers, fax machines, scanners, internet, Microsoft Office (Word, Excel, Access, PowerPoint, Outlook).
• Exhibits problem-solving skills beyond a set of instructions and adapts to changes when necessary.
• Able to make appropriate recommendations based on logical and justifiable reasoning.
• Uses analytical and critical thinking skills to interpret written policies and procedures.
• Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.
• Demonstrated history of ethical and professional behavior.

Preferred Qualifications:
Associate’s Degree.

Working Conditions:

• Must be able to work flexible hours to include some nights and weekends.
• Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.

Physical Requirements:

• During peak enrollment and processing periods, handle a high volume of phone calls and student inquiries.
• Duties require extended periods of sitting, talking and listening.
• Duties require extensive use of computers, telephone and other office equipment.
• Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.