1 ResourceOne Specialist Job in Stillwater, OK

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ResourceOne Specialist

Oklahoma State University

Stillwater, OK | Full Time

$47k-58k (estimate)

11 Months Ago

ResourceOne Specialist

$47k-58k (estimate)

Full Time | Colleges & Universities 11 Months Ago

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Oklahoma State University is Hiring a ResourceOne Specialist Near Stillwater, OK

Fire Protection Publications is a mission-driven, values-based organization dedicated to the production of high-quality educational content for the international community of firefighters and first responders.
The ResourceOne Specialist will support all ResourceOne functions for FPP and the our 200,000 customers . Duties of this position will include providing demos and trainings on ResourceOne as needed to internal and external customers, Develop Customizations for organizations, Intergrade eLibrary into ResourceOne, Intergrade new courses and develop new course templates for new titles and released.
This position will also create question banks for products, create and update internal staff training, develop and update instructor materials and work with FPP IT and system vendors to do monthly maintenance and updates on the system .
A successful applicant will deliver comprehensive, high quality support for various IFSTA/FPP products and maintain all functions of ResourceOne for our customers. This position would be dedicated position to ResourceOne under the production side for eProducts. ResourceOne is now over 240,000 users and over 25,000 courses. It is the "Main Hub" for eProduct items and contains all IFSTA & FPP titles' curriculum. All eProduct items (besides Apps) including the eLibrary are hosted on ResourceOne. This position would have daily interaction in internal and external customers. Create custom courses as needed and support all functions of ResourceOne
This employee must:

maintain positive, professional relationships with team members, customers, distributors, and vendors
create and implement procedures for ResourceOne and eProduct procedures
Use technology to develop, distribute, and present technical and training information to groups of people in person and virtually.
liaise with other departments on projects and company initiatives as needed

For additional information on this position, please see our job listings at: https://www.ifsta.org/about-us/careers/

Special Instructions to Applicants

For full consideration you must attach a cover letter, complete resume and three professional references with a phone number where they can be reached.

Education & Experience

Position Qualifications:

Required Qualifications:

Bachelor's degree in IT, Customer Service, or related field and three years of experience OR master's degree and one year of experience in related field.

Demonstrated understanding and application of FPP's organizational values: Service, Safety, Quality, Integrity, Excellence, Professionalism, Accuracy, Collaboration, Credibility, Innovativeness, Accountability

ability to effectively communicate complex ideas in a clear and concise manner
ability to establish and maintain effective working relationships with co-workers, stakeholders, customers, and vendors
sincere passion for delivering exceptional customer services and overall experience
ability to track and meet deadlines
ability to learn new skills
attention to detail and quality
organized
ability to problem solve

Preferred Qualifications:

Bachelor's degree and five years of experience working in an eProduct platform with experience in ResourceOne and eLibrary systems. LMS Curriculum experience.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.