Job Duties:

• Responsible for the design, development, day-to-day maintenance, continuous improvement strategies, and support of the ServiceNow application systems and operations, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
• Very strong Oral and Written communication skills is a must.
• Responsibilities also include root cause analysis, management communication and partnership with infrastructure and service support team members.
• Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines.
• The ServiceNow Developer will play a key role in maintaining and maturing the EOTSS service catalog.
• The candidate will be responsible for core system configuration as well as day-to-day user requests and incidents.
• The ServiceNow Developer will also be responsible for technical design, ServiceNow code and architecture, and work with key business units to build solutions and processes, supporting maintenance, continual service improvement, and new capabilities on the ServiceNow platform.
• The Incumbent must have extensive knowledge and experience with ServiceNow.
• The incumbent must have experience configuring core ServiceNow modules including Service Catalog, Asset, SAMP, IRM, Discovery, Service Mapping.
• The incumbent must have strong written and verbal communication skills.
• ServiceNow System Admin Certification required.

Responsibilities:

• Optimize existing and develop new service catalog offerings and associated flows with a focus on continual improvement and automation.
• Leverage Flow Designer to further mature the service catalog and migrate away from workflows.
• Provide technical guidance on existing workflows for streamlining and improved efficiencies.
• Identify inefficiencies to ultimately implement areas of automation.
• Participate in the upgrade cycle of ServiceNow, including testing via the use of the Automated Test Framework.
• Support the design of custom catalog items, working with business partners and the Service Catalog manager and Product Manager for implementation.
• Maintain an ongoing knowledge of the ServiceNow product, version upgrades, enhancements, new features, etc
• Assist with developing Knowledge base articles that proactively address user s issues.
• Integrate tools such as SCCM, Meraki, and CrowdStrike into ServiceNow to manage Assets.

Qualifications:

• Minimum 3 years of direct experience as a ServiceNow Admin or application owner
• Experience configuring core ServiceNow modules including Service Catalog, Asset, SAMP, IRM, Discovery, Service Mapping.
• Knowledge of the ServiceNow app engine and the process for developing and supporting custom applications
• Hands on experience in Service Catalog/Service Portal modules.
• Experience with Advanced scripting, Performance Analytics, Reporting and other use case areas are highly desirable.
• Experience with Flow designer, Workspaces and UI Designer desirable.
• Ability to draft and document test plans for both a technical and business user audience.
• Ability to be flexible, adaptable and learn new concepts quickly; ability to anticipate and drive change.
• Ability to work effectively in a team environment with aggressive deadlines and multiple priorities as well as the ability to work independently with minimal supervision while delivering results.
• Excellent demonstrable written and verbal communications skill
• Experience with Microsoft suite of office products Excel, Word, Teams etc. is desirable.
• Demonstrates a high degree of customer service and teamwork.
• Good organizational, multi-tasking, and time-management skills
• Demonstrated understanding of ITIL processes, operations, and procedures.
• Overarching understanding of ServiceNow Enterprise product suite.
• Certification(s):
• ServiceNow System Admin Certification required.
• ServiceNow Certified Implementation Specialist a plus
• ServiceNow Certified Application Developer a plus
• ITIL Certification is highly desirable.