Description

Essential Functions:

· Receive and respond to all homeowner calls within 24 hours.

· Receive and respond to all homeowner correspondence within 3 days.

· Obtain bids with specifications by deadline supplied by the Community Manager.

· Type and proof all correspondence, newsletters, etc., as requested.

· Type and log violation letter within 7 days of receipt. Log all homeowner violation responses within 2 days of receipt. Levy fines using charge sheet on all ongoing violations within 7 days.

· Receive and log architectural requests and process within 2 days of receipt.

· Complete an Association Closeout Inventory list for turnovers.

· Reserve space for meetings. Attend meetings as requested by Community Manager.

· Assist Community Manager with all preparation and distribution of regular and annual Board of Director’s meetings.

· Pull account histories, homeowner files, etc. as requested.

· Maintain association files.

· Complete the action list provided by the Community Manager by the deadline.

· Serve as backup for the front desk.

· Additional duties may be assigned.

Core Competencies:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position:

· Organizing and prioritizing

· Attention to detail and accuracy

· Maintain confidentiality and exercise good judgment

· Problem-solving skills

· Excellent communications skills, both written and verbal

Requirements

Minimum Qualifications:

· Minimum 6 months of customer service and/or office experience

· Computer proficiency in Word, Excel and Outlook – typing speed 60 wpm

Preferred Qualifications:

· Docuware or C3 experience

ADA Requirements:

· See and read small print, both on paper and on a computer screen, quickly and accurately.

· Sit for extended periods of time while working at a computer.

· Hear and speak clearly on the telephone and in person.

WORK POSTURE REQUIREMENTS

DESCRIPTION

N/A

RARELY

OCCASIONALLY

FREQUENTLY

CONSTANTLY

Sitting

x

Standing

x

Walking

x

Driving

x

Bending (from waist)

x

Crouching (squat)

x

Kneeling

x

Crawling

x

Climbing (stairs)

x

Climbing (ladder)

x

Twisting

x

Reaching

x

Writs Motion

x

CARRYING REQUIREMENTS

ITEM

DESCRIPTION

Items Carried:

Files / Board books

Distance:

50 steps

Times per day:

5

Maximum Weight:

5 pounds 

MOVING/LIFTING REQUIREMENTS

ITEM

DESCRIPTION

Items Moved/Lifted:

Paper files

Times Per Day:

5

Maximum Weight:

3 pounds

MOVING/LIFTING LEVELS/HEIGHTS

LEVEL

FREQUENCY

Floor:

Occasionally

Knee:

Rarely

Waist:

Occasionally

Chest:

Occasionally

Overhead:

Occasionally

PUSH PUL REQUIREMENTS

ITEM

FREQUENCY

Furniture:

Frequently

Shampooer:

None

Vacuum:

None

Utility Cart:

None

ENVIRONMENTAL CONDITIONS

Condition

Yes

No

Inside/Outside

x

Hot/cold Temperatures

x

Wet

x

Noise

x

Power Equipment

x

Traffic Hazards 

x

Chemical Hazards

x

Heights

x

Dust

x

Close Quarters

x

Fumes/Odors

x