The Jefferson in Washington D.C. is currently recruiting for an Assistant Front Office Manager to join our highly acclaimed and award winning hotel. 

The Jefferson, Washington D.C. has been named one of the top hotels in Washington, D.C. and presents this exciting opportunity for someone who is interested in growing within a setting that finds delight in the details that take our guests experience beyond expectation. 

The position of Assistant Front Office Manager provides support to the Front Office Management in overseeing the day-to-day operations and implementing processes and procedures within the department so that the guest’s experience is enhanced by flawless service. Additional responsibilities include but are not limited to:

• Assist and collaborate with the Front Office Manager with scheduling, payroll, and other departmental duties. 
• Adeptly takes on the role of evening duty manager, overseeing all aspects of the hotel with a specific focus on the front desk and guest experience. 
• Excels in risk management, skillfully handling diverse situations and communicating effectively with the hotel executive team for a coordinated response. Reliably exhibits poise and decisive decision-making when faced with challenging situations or unexpected scenarios, contributing to the overall resilience of the hotel's operations.
• Supports, trains, coaches, corrects, and counsels to guest service staff.
• Personally welcome VIPs as well as repeat guests; recognize and anticipate their individual needs.
• Handle arriving and departing guests as well as guest issues and complaints.
• Assign and instruct Guest Service Agents, Concierge, and Butlers and all daily events. Monitor lobby traffic to make staffing adjustments accordingly. 
• Manage front office operations by completing a checklist of important daily tasks, room assignments according to hotel standards and availability and making decisions that are in the best interest of the hotel. 
• Resolve customer complaints by conducting thorough research of the situation and the most effective resolution.
• Prepare and conduct daily pre-shift meetings. Assist in the training and development of new team members.
• Monitoring reservations, availability, inventory & other daily operating systems.
• Coordinate activities with other hotel departments, specifically Housekeeping, Food and Beverage, and Engineering, in order to facilitate increased levels of communication and guest satisfaction.
• Attend and present briefings to outline future arrivals and special requests, contributing to proactive and strategic planning.

Qualifications include:

• 2 years of leadership in a luxury hotel
• This position requires scheduling flexibility to include working evenings, overnights, weekends, and/or holidays. 
• A demonstrated ability to lead a multicultural team is essential as well as passion for service.
• Excellent presentation and strong communication skills
• Foreign language a plus

Independently owned and operated, The Jefferson, Washington DC, offers competitive wages and the following generous benefits!

• Paid Time Off.
• 401k Match
• 2 Medical Plan Offerings with generous employer contributions.
• Dental & Vision Insurance.
• Flexible Spending Account.
• Life Insurance.
• Short-Term & Long-Term Disability Insurance.
• Employee Assistance Program.
• Commuter Benefit Program.
• Discounted Gym Membership. 

We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status