Job Description

The Assistant Front Office Manager (AFOM) is responsible for the shift management of the daily Front Office Department operation. This position is also responsible for ensuring the highest level of customer service, quality and preferred standards are met at all times. This is a full-time position that requires a combination of morning and evening shifts, and at least 2 overnight (3rd) shifts per week. The applicant must be available to work various shifts, weekends and holidays as business needs dictate. Also must be willing to fill in as needed.
Some of the Job Duties include:

• Acting as MOD and manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
• Responsible for Guest Service Agents, and Bellman/Drivers
• Ensure compliance with Hilton standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Train and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Job Requirements:

• High School Diploma/GED or equivalent is required
• Minimum of 2 year of Front Office supervisory experience preferred
• Minimum of 2 years Hotel Front Office experience preferred
• Hilton OnQ systems knowledge preferred
• Must have guest service experience, preferably in a hotel environment
• Must be 21 years or older
• Must be able to multi-task in a busy environment, follow through on guest and employee requests, ensure guest satisfaction, and work as a team player
• Good communication and interpersonal skills are essential
• Flexible schedule required for days, evenings, overnights, week, weekends and holidays
• Ability to effectively communicate in English with supervisor, fellow employees and guests

Benefits

We are looking to hire the most highly qualified people and provide a competitive benefits package which include:

• Paid Parental Leave
• Health Insurance
• Dental Insurance
• Vision Insurance
• Vacation, Sick and Holiday Pay
• Company Basic Life Insurance
• Company paid Accidental Death & Dismemberment
• Company paid Short Term Disability
• Company paid Long term Disability
• 401k Retirement Plan

EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
We are a drug free workplace. Pre-employment background assessment required.
Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.