Job Summary&Responsibilities

Position : Customer Service Professional 5 StarFacility!

Compensation : $17.00 per hour Bonus (additional $2$4 per hour) Total compensation $19$21 perhour!

Summary :

Ourclient is a highly specialized elite company focused in the automotive industry with an extraordinaryemphasis on luxury & services.

The client s main priorityis to deliver luxury experience to their clients. The idealcandidate is a highly gifted experienced and dedicated CustomerServiceProfessional.

Provides5 Star Guest Service to current and future guests as well aspartners and their guests and employees. Develops business and retains and services clients inthe specified geographic region.

Dutiesand Responsibilities :

Thefollowing reflects management s definition of essential functionsfor this job but does not restrict the tasks that may be assigned.

• Ensureseach and every guest entering the facility has an exceptionalexperience
• Answersincoming guest telephone calls in a courteous and professionalmanner
• Possessesand maintains thorough knowledge of the hospitality industry asassigned
• Negotiatesagreements withguests
• Opensand closes contracts; ensuring all required client paperwork iscomplete andaccurate
• Respondsto and investigates guest inquiries concerns and issues via phonefax mail and email in a timely and courteousmanner
• Assistsall guests with inquiries and concerns in a professional andfriendly manner both on the telephone and inperson
• Understandsand communicates information regarding the company productsservices and policies to new and existingclients
• Possessesand maintains thorough knowledge of our services andproducts.
• Performpickup and dropoff service forguests
• Assistin shuttle delivery or logistics betweenlocations.
• Researchesguests prior to their arrival and offer serviceupgrade
• Usecompany wide programs sales development prospecting projects guestevents and reporting for group businessdevelopment
• Achievemonthly quarterly and annual revenue goals asoutlined
• Maintainand organize workarea
• Mustbe in proper uniform at all times whenworking
• Mustbe ready to work at the start of scheduledshift
• Followlawful directions fromsupervisors
• Upholdthe company nondisclosure and confidentiality policies andagreements
• Work evenings weekends and holiday work hours asrequired
• Other duties asdirected

Essential :

• Ability to and proven track record of management ofguest services effectively andsuccessfully
• Ability to work individually or within a teamenvironment
• Ability to work a flexible schedule including weekendsevenings andholidays
• Ability to maintain and project professional behaviorstowards guests andassociates
• Ability to work in varying environments such asindoors andoutdoors
• Must be a selfstarter andproactive
• Excellent guest serviceskills
• Commitment to excellence and highstandards
• Excellent written and verbal communicationskills
• Good judgment with the ability to make timely andsounddecisions
• Ability to accept instructions or directions and seethrough tocompletion
• Demonstrated ability to make successful presentationsto individuals and / orgroups
• Versatility flexibility and a willingness to workwithin constantly changing priorities withenthusiasm

Requirements

MinimumRequirements :

• Ability to work individually or within a teamenvironment
• High School Diploma or equivalent College DegreePreferred
• Must be a selfstarter andproactive
• Excellent customer service skills; commitment toexcellence and highstandards
• Excellent written and verbal communicationskills
• Good judgment with the ability to make timely andsounddecisions
• Creative flexible and innovative teamplayer
• Ability to calculate figures and amounts such asdiscounts interest commissions andpercentages
• Excellent problemresolution
• Strong interpersonalskills
• Versatility flexibility and a willingness to workwithin constantly changing priorities withenthusiasm

PhysicalRequirements :

• Ability to stand walk bend and reach for up to 8hours
• Ability to lift a minimum of 45 lbs withoutassistance
• Ability to work in weather and elements and withvaryingdegrees
• Work between frequently alternating environments;inside and outside sun light and officelight
• Applicant must possess all auditory speaking andcommunicating capabilities necessary to complete theresponsibilities detailedabove.

Benefits

FullTimeEmployee CompanyBenefits

Medical

Dental Low and Vision paid 100% byemployer

$25000.00 Basic Employee Life / AD&D Insurance for individualemployees

Short& LongTerm Disability Insurance (for those in states whereit is not offered) for individualemployees

Employee AssistanceProgram

Estate Planning Assistance : Will Prep Living Trust HealthcareDirectives Power ofAttorney

Identity Theft AssistanceServices

Travel Assistance through Mutual ofOmaha

COVID19 Resources (telehealth mental health benefits andtesting)

Pharmacy Discount Programs through CVS & GoodRX

Health Support Programs for Maternity Gym & Health CoachingNatural Products &Services

401(k) RetirementProgram

2 Weeks accrued Vacation with cash out program after 1styear

Generous Sick and Safe accrued time offprogram

PaidHolidays

Paid Birthdayoff

CellPhone Pay of $40.00 a Month for hourlyemployees

Employee Discounts for Auto Rentals (Friends &Family)

Program Member Ship thousands of discounts for just abouteverything! Food & Grocery Fuel Apparel Taxes TravelElectronics Auto Movie and Entertainment (Theater Theme ParksAdventures)

Access to a full library of hundreds of online professional careertraining; from sales to software and nearly everything inbetween

customer service, retail

Last updated : 2024-05-11