Description

FLSA Status: Non-Exempt

Department: Food & Beverage 

Reports To: Banquet and Events Manager, Front-of-House Manager and/or Front-of House Supervisor

PURPOSE

Create a memorable dining experience while providing friendly, attentive and timely service. Work as a team to assure the best possible overall guest experience.

EDUCATION, EXPERIENCE

High school diploma or equivalent education degree (GED) preferred but not required; less than one year related experience; or acceptable equivalent combination of education and experience.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made

to enable individuals with disabilities to perform the essential functions.

• Assist with the set-up of tables, linens, chairs, etc. for banquet events.
• Greet guests in a timely and friendly manner.
• Answer questions about food, beverages and other restaurant/resort functions and services.
• Take food and beverage orders from guests, enter orders in the point-of-sale system.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Pre-bus tables between each course.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service while responding promptly and courteously to any requests.
• If applicable, prepare final bill, present check to guest, accept payment, and process through the POS system, thank guests for their visit and invite them to return.
• Clean banquet area during and after events, perform side work during each shift as assigned and maintain clean and stocked service and dining areas.
• Attends all scheduled employee meetings and brings suggestions for improvement. 

Requirements

COMPETENCIES, SKILLS, ABILITIES

To perform the job successfully, an individual should demonstrate the following competencies, skills and abilities:

• Ability to be adaptable and flexible.
• Ability to operate, clean and maintain equipment.
• Upholds Odyssey Values and the principles of HEART.
• Adhere to safety and sanitation standards.
• Respond to guest complaints ensuring guest satisfaction.
• Foster and promote a cooperative working climate.
• Display honest and ethical behavior.
• Prioritizes and plans work activities.
• Uses time efficiently.
• Expresses self well in conversations with others with the ability to instill a sense of confidence in the company’s services.
• Ability to accept constructive criticism while dealing calmly and effectively in high-stress situations.
• Maintains acceptable attendance and punctuality.
• Ability to read, analyze and interpret documents such as safety rules, operating manuals, etc.
• Ability to effective present information and respond to customers.
• Ability to calculate figures and amounts such as discounts.
• Ability to interpret a variety of instructions furnished in written or oral form.
• Ability to use a computer for job-related software programs.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is constantly required to stand, walk, use hands, hear, talk and reach. The employee will seldom be required to stoop, kneel, taste and/or smell. The employee must frequently lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision. The employee must be able to work at a fast past for extended periods of time in a high-pressure environment.

WORK ENVIRONMENT

While performing the duties of this job, the employee will be exposed to wet, hot, humid conditions, chemicals or other solutions, fumes or airborne particles, outdoor weather conditions, and moderate to loud noise conditions.

Due to the cyclical nature of the hospitality industry, the employee may be required to work varying schedules that reflect the business needs of the resort. In addition, attendance at all scheduled training sessions and meetings is required.

The above is intended to describe the general nature and requirements of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.