Description

Great chance to join a new team!

Who We Are

At Pasadena Villa Orlando, we offer an intimate and personalized environment with a lower staff-to-client ratio, ensuring individualized attention and real-time interventions. Located in downtown Orlando, our unique setting facilitates the implementation of our social integration model in high-stimulus environments, supported by our dedicated staff.

At Pasadena Villa, we do not just focus on the presenting condition, but rather on the underlying disorders by utilizing a comprehensive whole-person approach that serves at the foundation for true client-centered care. We treat adults of all genders, ages 18 and older.

Position Summary

The Shift Supervisor is to supervise assigned residential staff, assist staff complete necessary paperwork, and facilitate good communication and leadership skills for use in client to staff interactions. Position will maintain guidelines for clients and staff, ensure that all apartment rounds are done, and that clients are adequately supervised at all time. Position will ensure clients attend all necessary groups, activities, and appointments. Position will coordinate client transportation, apartment maintenance, food shopping, and general client daily needs. Position will maintain optimum communication with Residential Supervisor and remain available for residential on call rotations.

Essential Responsibilities

1. Demonstrates proper time management, supervisory, and communication skills with staff and clients.
2. Addresses and understands clients with mental health and/or substance abuse difficulties.
3. Supports the clinical staff in administering the level system for the clients.
4. Supervises residential staff in implementing program rules in a manner that is respectful of the client and their individual needs.
5. Manages staff schedules, daily operations, and client safety protocols.
6. Develops a professional rapport with clients through interactions that are firm, fair, and consistent.
7. De-escalates clients and remains solution-focused during crises.
8. Ensures that all paperwork and client reporting is appropriately completed by residential staff, including incident reports and shift reports.
9. Facilitates client groups as needed, including House Group, Morning Reflection, New Patient Orientation.
10. Assists with client admissions and discharges, as needed.
11. Maintains appropriate contact with Residential Supervisor and Clinical staff concerning client behaviors.

Additional Responsibilities

1. Takes accountability for successfully completing assignments or tasks.
2. Conveys information and ideas in a clear, meaningful, and timely manner.
3. Completes assignments or tasks and maintains client safety in a busy environment.
4. Effectively utilizes company computer programs.
5. Performs other related duties, as required and assigned.
6. Strong problem solving and analytical skills
7. Demonstrates a high level of follow through
8. Excellent verbal and written communication
9. Ability to exercise sound judgment and discretion

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Qualifications

Education and Experience

Highschool diploma or equivalent preferred, drug and alcohol certification preferred or a willingness to complete requirements within the orientation period. Requires 2 year experience working with clients with substance abuse and/or mental health issues.

Additional Requirements

• Valid Florida Driver’s License.
• Current CPR and First Aid Certification, or willingness to complete within the first 30 days of employment.
• Clearance of TB test.

Physical Requirements

• While performing the duties of this job, the employee will be required to communicate with peers/general public, clients and/or vendors
• Tolerant to various noise levels: noise level in the work environment varies – may be very quiet to moderate
• Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time
• While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste or smell.
• Ability to move up to 25 pounds

Skill Competencies

• Understands and maintains professional boundaries.
• Demonstrates an understanding of rules/limits of patient confidentiality and maintains appropriate levels of client confidentiality/privacy.
• Demonstrates an understanding of identifying abuse/neglect in client population.
• Demonstrates behavior that promotes positive customer relations with clients, staff, and visitors.
• Contributes to continuous quality improvement – can identify performance improvement processes and verbalize role in the process.
• Demonstrates an understanding of and adherence to universal precautions, infection control and proper handwashing.
• Demonstrates proper procedures in responding to emergency and safety drills.
• Demonstrates the ability to recognize and respond to aggressive behavior and employ crisis intervention techniques.
• Demonstrates ability to perform CPR and first aid.
• Demonstrates ability to observe, supervise, evaluate, and document client behaviors in groups and planned activities.
• Demonstrates knowledge of mental health and/or substance use disorders.
• Demonstrates the ability to recognize symptoms and distress of clients.
• Demonstrates the ability to communicate relevant information pertinent to client care.
• Demonstrates consideration of and respect for values and cultural beliefs.

What We offer

• Multiple Development Pathways
• Company Supported Continuing Education & Certification
• PPO & HDHP Health Plan Options
• Flexible Dental & Vision Plan Options
• 100% Company Paid EAP Emotional Well-Being Support
• 100% Company Paid Critical Illness (with health enrollment plan)
• 100% Company Paid Life & ADD
• 401K with Company Match
• Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
• Six Annual Paid Holidays Plus One Floating Holiday
• Generous Team Member Referral Program

Pasadena Villa Network of Services provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment.Pasadena Villa reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the