ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider striving for collective growth and reaching our highest potential. Pillared on our four values of respect, trust, team and opportunity, our people rise to the challenge to make an impact. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Summary/Objective
The System Support Specialist I provides end user support for hardware and software for multiple sites within the ODW/Transportation Management environment. This position will be responsible for effectively and efficiently managing their ServiceNow queue of request and incident tickets. A combination of remote and on-site support will be required.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

Education and Experience

• High School Diploma, GED, or equivalent required
• 1 years of IT helpdesk / desktop support experience
• A Certification (or comparable experience)

Skills and Background

• IT related Certifications
• CompTIA Certifications
• Knowledge of computer software and hardware
• Knowledge of data communications
• Desktop OS Support, Problem Solving, Multi-tasking, Quality Focus, Coordination, Technical Understanding, Quick Study
• Microsoft Windows 10\11
• HP LaserJet printers

Language Requirements

• Ability to hear, read and comprehend, write, and communicate.

Physical and Mental Requirements

While performing the duties of this job, the associate is:

• Continuously required to sit, type, and perform repetitive wrist motion;
• Occasionally required to stand, walk, bend, squat/kneel, twist/turn, climb or reach.
• Occasionally required to lift up to 50 pounds.
• Occasionally required to be on-call or after hours or weekend support as needed

Specific vision capabilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus (with or without corrective lenses). The physical demands herein are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ODW Competencies

• People Focused: Recognize that having great people is the ultimate competitive advantage.
• Customer Driven: Deliver the optimal customer experience (internal and external).
• Business Acumen: Learn and apply position expertise and industry knowledge.
• Results Driven: Show personal desire, energy and focus to succeed against high standards.
• Innovative: Think differently and be innovative for better business results.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

INDHR