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Are you ready to take your IT career to the next level? Octagon Talent Solution is seeking an experienced and customer-focused IT Field Support Specialist II for one of our esteemed clients in Tampa, Florida.
As an IT Field Support Specialist, you will play a crucial role in providing impeccable technical support and customer service.
The ideal candidate should possess a robust technical background, coupled with a genuine passion for delivering unparalleled service to end users.
You will be responsible for troubleshooting and resolving technical issues efficiently, requiring a solid understanding of IT infrastructure including Fortinet routers, switches, firewalls, and SD-WAN, and proactive problem-solving capabilities.
If you are ready to take the next step in your IT career and make a significant impact within the company and the alternative energy industry, we invite you to apply!
Responsibilities :
Provide the highest level of customer service.
Use advanced troubleshooting skills to determine the root cause of issues.
Use excellent communication skills to describe issues and set expectations with customers.
Demonstrate attention to detail and follow through on projects and requests.
Support, train, and augment other team members and their skills.
Work with the helpdesk ticketing system and review open tickets daily.
Respond timely to emails, phone, and other requests from customers and team members.
Mobile device support for Apple and Android devices.
Setup, deploy, and manage Windows computers and software.
Microsoft Office 365 support.
SharePoint and OneDrive file sharing and sync support.
Troubleshoot basic network problems.
Perform all other job duties and responsibilities assigned.
Basic networking fundamental knowledge such as : DHCP, DNS, VPN, VLAN, IP addresses, and subnetting; Fortinet, Juniper.
Basic configuration of routers, switches, and access points.
Experience with mobile broadband internet solutions.
Proactive troubleshooting with regard to networking monitoring.
Knowledgeable in SDWAN, Radius authentication, and Dynamic VPN setup.
Qualifications :
Bachelor's degree (B.A.) from a four-year college or university; or one-to-two years related experience and / or training;
or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, and operating, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Strong technical background with a focus on IT infrastructure, including Fortinet routers, switches, firewalls, Juniper and SD-WAN
Travel requirement up to 80%.
Last updated : 2024-02-27
Full Time
$50k-66k (estimate)
02/29/2024
04/10/2024
The job skills required for Support specialist ii include Troubleshooting, Problem Solving, Communication Skills, Technical Support, Microsoft Office, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Support specialist ii. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support specialist ii. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support specialist ii positions, which can be used as a reference in future career path planning. As a Support specialist ii, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support specialist ii. You can explore the career advancement for a Support specialist ii below and select your interested title to get hiring information.