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Compensation for this opportunity is based on candidate experience and position
Join our team! All associates receive a 30% discount!
POSITION SUMMARY :
The Customer Service Lead role at Ocean State Job Lot ( OSJL and Company ) is responsible for creating a positive experience for each customer who visits our store and ensuring all associates are trained in and follow the company's TREAT program.
This role is also expected to facilitate any fulfillment or opportunities as it relates to OSJL’s BOSS (Buy Online Ship To Store) program.
The Customer Service Lead is responsible for creating the front end schedule and at times will be responsible for opening and / or closing the store.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Engage with store customers through OSJL’s TREAT model to provide an optimal customer experience, and ensure customer experience expectations are met and / or exceeded
Manage front end expectations.
EDUCATION AND EXPERIENCE REQUIREMENTS :
ATTRIBUTES :
You have direct experience leading others and have been responsible for supporting their performance.
WORK ENVIRONMENT :
This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position.
Leadership has the right to revise this job description at any time. The job description is not a contract, either express or implied.
You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.
INDSup
Last updated : 2024-05-06
Full Time
Retail
$48k-63k (estimate)
05/08/2024
07/18/2024
oceanstatejoblot.com
DAVISVILLE, RI
3,000 - 7,500
1977
MARC PERLMAN
$5M - $10M
Retail
The job skills required for Lead customer service include Customer Service, Service Desk, Leadership, Initiative, Communication Skills, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Lead customer service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Lead customer service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Lead customer service positions, which can be used as a reference in future career path planning. As a Lead customer service, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Lead customer service. You can explore the career advancement for a Lead customer service below and select your interested title to get hiring information.