```Duties```

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Maintain accurate records of guest interactions and transactions
- Operate the phone system to answer incoming calls and transfer calls to appropriate departments or individuals
- Perform night audit duties, including reconciling daily transactions and preparing reports

```Requirements```

- Previous experience in hospitality or hotel management preferred
- Excellent communication skills, both verbal and written
- Multilingual skills are a plus
- Strong phone etiquette and customer service skills
- Ability to handle difficult situations with patience and professionalism
- Knowledge of guest services principles and practices
- Familiarity with hospitality management software systems
- Bilingual proficiency is a plus
- Ability to work flexible hours, including evenings, weekends, and holidays

Please note that this job description is not exhaustive and may be subject to change. The successful candidate will be expected to perform other duties as assigned.

Job Types: Full-time, Seasonal

Pay: $15.00 - $16.00 per hour

Expected hours: No more than 40 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person
• Resort

Work Location: In person