Job Summary:
We are seeking a highly organized and customer-oriented Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to multitask effectively.

Duties:
- Greet and welcome guests in a friendly and professional manner
- Answer phone calls and respond to inquiries, redirecting calls as necessary
- Assist with check-in and check-out processes, ensuring accuracy of guest information
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests and complaints promptly and professionally
- Maintain an organized front desk area, including managing guest reservations and updating records
- Coordinate with housekeeping staff to ensure clean and tidy guest rooms
- Assist with administrative tasks such as filing, data entry, and calendar management
- Support event planning and coordination as needed

Requirements:
- Proven experience in a customer service or administrative role
- Excellent communication skills, both verbal and written
- Strong organizational skills with the ability to multitask effectively
- Proficient in using computer systems and software applications
- Knowledge of phone etiquette and professional customer service practices
- Ability to work well under pressure in a fast-paced environment
- High school diploma or equivalent required; additional certification or training is a plus

Please note that this position may require occasional evening or weekend shifts.

We offer competitive pay rates and opportunities for career growth within our organization.

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Front Desk Agent!

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 30 – 40 per week

Schedule:

• 8 hour shift

Work setting:

• In-person

Ability to Relocate:

• Ocean City, MD 21842: Relocate before starting work (Required)

Work Location: In person