POSITION: Billing Manager

REPORTS TO: Office Administrator

JOB SUMMARY: This position is a supervisor position for the billing department in a busy OB/GYN practice with 2 offices. This individual is responsible for the day-to-day billing operations.

Essential Duties and Responsibilities:

• Coordinates day-to-day operations of billing department staffing, including collaborating with third party billers and collection agencies
• Oversees policies and procedures to ensure timely and accurate billing
• Timely investigation and resolution of billing discrepancies
• Identifies solutions to challenges in and out of the billing department and implement process improvements in conjunction with Office Administrator as needed
• Communicates as needed with patients, staff and providers
• Uses customer service principles and techniques to deal with patients calmly and pleasantly
• Performs departmental annual performance reviews
• Perform other various duties as assigned

JOB QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Education and/or Experience Required:

• Bachelor’s degree in business administration or finance, preferred
• Accounts receivable experience required
• 2-5 years experience in a medical office setting required, OB/GYN experience preferred
• Previous leadership experience, preferred

Performance Requirements:

Knowledge:

• Knowledge of medical billing or certification
• Knowledge of manual/computerized scheduling systems
• Knowledge of customer service principles and techniques

Abilities:

• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly
• Ability to assist with payment collection and posting
• Ability to resubmit, follow up and appeal claims
• Ability to assist with billing inquiries from patient and insurers
• Ability to operate standard office equipment with emphasis on computer hardware and software as well as scanners, printers and a cloud based phone system