Practice Manager (Raleigh, NC)

Benefits:

Competitive Pay

401(k) with match

Health/Dental/Vision Insurance offered

PTO and Holiday Pay

Schedule: Full-Time (Monday to Friday 7:15 a.m. to 4:30 p.m.) Fridays - ADMIN DAY

Knowledge/Skills Required:

Dental Experience: 2 years (required)

Management or equivalent leadership experience: 1 year (required)

Open Dental knowledge (preferred)

Education:

Associates Degree or higher (Preferred)

HS Diploma or equivalent (Required)

Job Summary: The Practice Manager is responsible for daily operations of their assigned office including patient satisfaction, revenue, profitability, team selection, performance, and development. They are responsible for helping break down the barriers to better care, better smiles, and better lives for patients!

Essential Duties:

• Operating Results- Understanding and communicating metric results that support successful practice operations. Weekly and monthly metrics review for team members. Budget management – expenditures, labor, revenue generation.
• Team Development- Ensuring new team members have a full understanding of cultural and job expectations. Cross training of team members to ensure consistent operations. Career development support.
• Performance Management- Setting and maintaining performance level expectations (job specific and behavioral) for team members. Managing performance improvement.
• Patient Satisfaction- First point of contact for the resolution of patient satisfaction concerns. Surfaces higher level challenges to field leadership. Identifies and follows through on actions to eliminate recurring issues.
• Office Flow - Optimize patient scheduling for positive patient flow. Ensure the efficient handling of patient administrative tasks. Manages staffing levels, schedules, time off requests, for patient experience excellence.
• Communication - Optimize communication within the office. Facilitate morning huddles to ensure team alignment. Share patient information as appropriate. Share company-wide notices, programs and announcements to ensure employees are up to date.
• Brand Ambassador - Community outreach as appropriate. Ensuring involvement in local community – managing reputation as a "good neighbor". Gate-keeper of culture, creates a cohesive team who demonstrate our purpose and vision.
• Office Administration - Directly responsible for ensuring the completion of clerical and administrative duties related to office and people operations – time card approvals, purchasing according to established supply budgets, inventory management, coordinating staff travel/coverage, leaves of absence, Workers' Compensation injuries, IT / IS request, chart audits, end of day/deposits, PSR dashboard, Services as the Office first point of contact for inquiries to Practice Support Center functional departments.
• Health & Safety - Monitor all health & safety protocols. Team compliance with all federal, state and local HIPAA, OSHA, health & safety regulations. Ensuring all housekeeping and preventative equipment maintenance schedules are followed.
• Metrics – Net Production, % Balance Collected, NP TX Completion, Patient Loyalty, and other key KPIs.
• Additional duties, as assigned.