Job Summary:

Join our team and play a crucial role in supporting mental health services. We look forward to welcoming a dedicated professional who shares our commitment to compassion, mental health care, and excellence!

Are you a highly organized and compassionate professional with a passion for supporting mental health services? Our mental health practice is seeking a dedicated Virtual Assistant to provide administrative support and ensure the smooth operation of our services. You will provide administrative support to our clients remotely. As a Virtual Assistant, you will be an integral part of our team, helping to manage day-to-day tasks and enhance our efficiency.

The ideal candidate has experience in a medical office setting, with Electronic Health Record software, ability to learn, possesses strong organizational skills, and is proficient in using various softwares such as Google WorkSpace, TherapyNotes, and other systems.

Duties:

• Administrative Support: Manage calendars, schedule appointments, and handle email correspondence for clinicians and administrative staff.
• Client Communication: Respond to client inquiries, manage phone calls, and facilitate communication between clients and clinicians.
• Data Management: Maintain and organize digital files, client records, and databases.
• Billing Assistance: Support billing operations by preparing invoices, processing payments, and following up on outstanding accounts.
• Billing Management: Prepare and submit insurance claims, manage patient billing, and ensure timely collection of payments.
• Accounts Receivable: Monitor accounts receivable and follow up on outstanding payments.
• Patient Communication: Assist patients with billing inquiries and resolve any billing issues or discrepancies.
• Compliance: Ensure billing practices comply with industry regulations and standards.
• Coordination: Collaborate with clinical staff to ensure accurate documentation and billing for services provided.
• Insurance Verification: Verify patient insurance coverage and benefits.
• Social Media Management: Assist in managing some social media accounts and creating content to promote mental health awareness related to our practice and specialities (not required)
• Travel Arrangements: Coordinate travel plans for staff attending conferences or professional development events.

Required Experience:

• Experience: Proven experience as a Virtual Assistant or relevant administrative role, preferably in a healthcare or mental health setting.
• Skills: Excellent verbal and written communication skills, proficiency in Google Workspace, familiarity with electronic health record (EHR) systems and tele-health platforms. Knowledge of HIPAA and federal and state laws in regards to confidentiality within mental health practices and medical settings.
• Attributes: Highly organized, detail-oriented, able to work independently, and possess strong time-management skills.
• Education: High school diploma required; Bachelor degree in progress in human services, social work, psychology, etc. preferred; additional qualifications as an Administrative Assistant, Office Coordinator, or relevant field are preferred.
• Tech-Savvy: Comfortable with technology and able to quickly learn new software and tools.

Benefits:

• Supportive Environment: Work with a compassionate team dedicated to mental health care.
• Professional Growth: Opportunities for professional development and career advancement.
• Flexibility: Work from anywhere with a flexible schedule.
• Impactful Work: Contribute to a practice committed to improving mental health and well-being.
• Competitive Compensation: Attractive salary and benefits package for part-time work.

Please note that this is a virtual position, and you will be working remotely from your own location. You will need high speed and reliable internet. You will be required to come into the office in Raleigh, NC occasionally (no more than 2x/monthly). This is a paid part-time position with competitive compensation based on experience. You will be provided a computer and phone by our company.

If you meet the qualifications outlined above and are interested in joining our team as a Virtual Assistant, please submit your resume and cover letter detailing your relevant experience. We look forward to reviewing your application!

Job Type: Part-time

Pay: $18.00 - $24.00 per hour

Expected hours: 8 – 12 per week

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• Monday to Friday
• No nights
• No weekends

Application Question(s):

• Are you familiar with HIPAA and confidentiality laws?
• Are you willing to come to the Raleigh, NC office twice monthly to meet?
• Do you have previous experience as a virtual assistant, medical office assistant, office coordinator, or other relevant experience?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Medical office administration: 1 year (Preferred)

Ability to Commute:

• Raleigh, NC 27609 (Required)

Ability to Relocate:

• Raleigh, NC 27609: Relocate before starting work (Required)

Work Location: Hybrid remote in Raleigh, NC 27609