Overview

The Suites Manager is responsible for overseeing the service of guests in the suites level which includes 44 suites, an exclusive VIP area and backstage catering. The Suites Manager must be personable and able to work in an ever - changing fast-paced environment. The Suites Manager will lead projects including training, inventory and special events. The Suites Manager must maintain excellent attendance and be available to work events as scheduled per business need. The Suites Manager will report directly to the Assistant General Manager. 

This role will pay a salary of $20 to $23.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Responsibilities

• Responsible for overseeing the the setup of food service areas within specific suites based upon pre-order
• Ensures all suites are set prior to event based upon communication received of orders
• Responsible for all comminication pertaining to suite holders food and beverage orders. 
• Responsible for suite service staffing & backstage catering. 

• Responsible for ensuring quality and hospitality throughout the Suite Level of the arena
• Responsible for communication between counter parts of the department
• Responsible for organization and preparation of events
• Responsible for assisting in closing out financials per event and ensuring correct billing takes place
• Responsible for supervising team members on non-event and event days
• Direct any other inquiries (not regarding food and beverage) to the correct entity and/or personnel
• Monitor and maintain food quality
• Assist management with monitoring department by maintaining policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests
• Maintain, resolve, and enforce cash handling policies and procedures
• Monitor and enforce safe alcohol policies and procedures
• Monitor and maintain inventory control and product requisition
• Have full knowledge of food and beverage menu items and accompaniments

• Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages.
• Responsible for observing guests to respond to any additional requests
• Responsible for ensuring suites has all necessary serviceware
• Supervises the set up of suites functions including linens, dishware, glassware and silverware.
• Maintains sanitation, health and safety standards in work areas.
• Must show demonstrated ability to meet the company standard for excellent attendance.
• Assures that the location equipment is operable and clean prior to start of event.
• Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals
• Enforces all OVG policies and procedures.
• Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork.
• Assists Management team with projects including training, inventory and special events.

All other duties as assigned by the managers and supervisors.

Qualifications

• Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.
• Ability to speak, read and write in English.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS credit transactions and product inventory.

Education, Qualifications and Experience:

• At Least 1-2 years’ experience working in a supervisory capacity in a fast-paced restaurant or catering environment or applicable Education.

Physical Requirements:

0-24%

25-49%

50-74%

75-100%

Seeing:

X

Hearing:

X

Standing/Walking/Mobility:

X

Climbing/Stooping/Kneeling:

X

Lifting/Pulling/Pushing:

X

Fingering/Grasping/Feeling:

X

Vaccination Statement

We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19. Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.