Job Summary: We are looking for a Volkswagen Parts Counterperson to join our team! Qualified applicants have a proven and productive work history in VW or Audi parts.

Pay Range:

$48,000 - $65,000 Depending on Experience

Benefits

• 401K
• Health, Dental Vision
• Supplemental Insurance
• FSA
• Sick time accrues immediately
• Paid vacation after a year
• Employee Pricing on vehicles and services
• Discount on parts
• Opportunity for growth

Responsibilities

• Essential Duties include the following. Other duties may be assigned.
• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Provides high level of service to internal and external customers.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Maintains professional appearance.

Qualifications

• High school diploma or equivalent
• Accredited training in parts advisor skills, customer satisfaction, and quality control
• Automotive parts advisor experience mandatory
• Ability to read, write and speak English fluently 
• Spanish Bilingual a major plus
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Application deadline 6/15/2024.