O.C. Tanner Jewelers is the premiere jewelry store in Utah and the surrounding area; offering the world's finest brands of luxury timepieces, fine jewelry, as well as home and lifestyle goods.

As the Customer Service Supervisor, you will direct, develop, and motivate your team to deliver a high level and consistent professional experience. You will have a genuine desire to provide exceptional customer service and assure our customers have a memorable experience in our store. You will partner with the Vice President of Retail and the Director of Operations ensuring that the needs of the clients, staff and store are being met.

Responsibilities:

• Coach and develop team to exceed client expectations.
• Supervise floor coverage and activities, including opening and closing store as scheduled.
• Coordinate deliveries.
• Provide training and ongoing development of store staff in customer engagement and all company programs, policies, and procedures.
• Support the store management team in achieving all financial and operational objectives.
• Oversee telephone communication and scheduling