As a Front Office Associate atNystrom & Associates' Madison clinic, you will be the first point of contact for clients - answering phones, cheerfully greeting clients, registering and scheduling clients, collecting co-pays, and acting as a liaison between our mental health professionals and our patients.

This is a full-timerole with set hours, see shifts below.You will be part of a team of mental health professionals that specialize in psychiatric evaluations, clinical social work, and family therapy.

We are committed to helping patients in our community who areexperiencing personal, emotional, marriage, family, or psychological problems.

You will play an important part in that process by actively listening to patients' needs and showing empathy to every patient you speak with.

Other duties include the following : Opening or closing the clinicFaxing and copyingSorting documents into the electronic chartBasic knowledge of billing and insurance coverage Other key duties : Act as point of contact for scheduling all live intra-office referrals and new patients within the clinicRegister and integrate new patients in emerging programsEducate patients and clinicians on all services offered within the clinic, including other NAL programs and locationsFollow up with clinicians regarding patient care issues and patient scheduling (i.

e. patient needs a referral due to insurance change, patient was hostile with staff, etc.)Coordinate patient services efficiently and assist in referring between all NAL programsMaintain awareness of trends, patterns, and need for new services;

00 per hour Qualifications : Excellent organizational skills and ability to multitask Proficientcomputerskills and experience using Microsoft Office Strong customer service and interpersonal communication skills Previous front desk, reception / receptionist, administrative assistant, or officeexperience preferred High School Diploma required An interest in psychology, counseling, the behavioral sciences, social work, or healthcare is strongly preferred Key Attributes of a successful candidate include : Expertise in providing high-quality customer service in a busy environment Ideal experience includes working as a barista, or in a fast-paced retail setting (such as working during the holidays at popular stores) De-escalation skills Ideal experience includes working in childcare, as a nanny, in an educational setting, or previous mental health experience where expectations change every day;

the candidate has learned to expect the unexpected and has had to deescalate someone who is upset Benefits : Nystrom & Associates, Ltd.

prides itself on the benefits and compensation offered to staff, including : Medical & Dental insurance Opportunities for professional growth and career advancement Health Savings Account (HSA) Flexible Spending Account (FSA) for applicable medical and dependent care expenses Paid Time Off (PTO) Paid Holidays 401(K) Retirement Plan with a generous employer matching program Supplemental insurances,such asshort term disability, cancer insurance, and accident insurance Partnerships with local universities for tuition discounts : St.

Mary's University - 10% discountUniversity of Northwestern - St. Paul - 10% discount for select programsBethel University - $400 Scholarship per term for select programsCapella University - 10% tuition discount plus additional perksAdler Graduate School - 10% tuition reduction

Last updated : 2024-05-20