COORDINATOR OF TRAINING AND PROFESSIONAL DEVELOPMENT

QUEENS SUPERVISED RELEASE PROGRAM

3/19/2024

ABOUT CJA

The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor’s Office of Criminal Justice. CJA is the City’s main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 100,000 persons arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency’s internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA’s programs operate in the criminal courts and detention facilities 24 hours a day seven days a week within the 5 boroughs of NYC, employing over 270 employees, citywide.

PROGRAM SUMMARY 

CJA works to reduce jail overcrowding and unnecessary detention in New York City. CJA is the City’s main pretrial services agency, combining operations, pilot projects and research under one roof. The Queens Supervised Release Program operates in Queens Criminal Court and serves individuals of all ages who are charged with felonies and misdemeanors, and who present a substantial likelihood of detention but are at risk of failing to appear in court if released on recognizance. It provides pretrial supervision and voluntary social service referrals, including job training, employment, drug treatment, and mental health counseling. Participants remain in the community and are required to maintain face-to-face and/or telephone contact with a case manager, attend all court appearances, and avoid re-arrest. 

POSITION SUMMARY

Reporting to the Manager of Training and Professional Development, the Coordinator of Training and Professional Development supports the development and delivery of training to promote the continued learning and development of all staff. The Coordinator of Training & Professional Development plays an integral role on the Training Team and will help to build capacity for training at CJA. The coordinator role will have the unique opportunity to participate in supporting the growth and professional development of a fast-growing and diverse group of staff who are serving the criminal justice-involved population of NYC. Our ideal candidate will have a broad knowledge and understanding of human services work and the related professional development needs for the effective and quality delivery of service. 

MAJOR DUTIES AND RESPONSIBILITIES

• Support the Manager of Training & Professional Development in implementing overall training and professional development for staff.
• Coordinate and facilitate training for diverse staff including social workers, case managers, peer specialist, court staff, and others as needed.
• Support the training program to ensure newly hired staff are initially & regularly trained in various aspects of their required roles.
• Support the development and facilitation of trainings in the following areas of expertise: Harm Reduction, Trauma-Informed care, Motivational Interviewing, Intimate Partner Violence, General Case Management in human services work and other related modalities and perspectives, as needed.
• Oversee employee attendance and performance at training; track employee feedback, success, and progress, including collection of certificates of completion.
• Actively participating in staff meetings and ongoing training.
• Supporting & identifying new training and development initiatives

COMPETENCIES:

Communication Skills 

• Speaks and writes clearly and articulately without being overly verbose or talkative; Maintains this standard in all forms of communication, including e-mail, training materials and in training sessions.
• Uses exceptional communication skills that guide trainees, encourage engagement, and empower staff to use resources – both written and verbal to inform or guide the reader, encourage engagement or take action to use resources.
• Communicates with a diverse population of staff and participants in a respectful manner that acknowledges differences, circumstances, and experiences.
• Strong track record of providing and receiving feedback as part of a multidisciplinary team.
• Skilled at using the appropriate medium or technology to perform training tasks, including planning, coordination & facilitation.

Organization Time Management

• Highly organized, with track record of meeting short- and long-term responsibilities in a fast-paced, deadline-driven, high-volume organization
• Plans, organizes, schedules trainings and learning development opportunities in an efficient, productive manner.
• Able to complete tasks in a timely manner, specifically staying on track in time-sensitive trainings.
• Follows through on commitments and lives up to verbal and written agreement internally on various team projects and externally with consultant trainers and other stakeholders, as necessary.
• Monitors training supplies at various locations and notifies supervisor when supply orders are needed promptly.

Planning Execution

• Plans, prioritizes, and executes training, all with excellent judgment and efficiency.
• Is proactive without waiting to be told what to do.

Adaptability

• Adjusts quickly to changing priorities, conditions & technology; copes effectively with complexity and change, understands the importance of plan B.
• Remains calm under pressure; maintains stable performance when under heavy pressure or stress and sees adversity as an opportunity to shift.

Team Player

• Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship; equality-based team approach to work.
• Allows others to speak and seeks to understand their viewpoints; is an active listener in meetings, collaborations, and trainings.
• Openness to constructive feedback and ideas; often solicits feedback from others and reacts calmly to suggestions for improvement.
• Pitches in when team members need help achieving a goal.
• Inter-departmental collaboration

Diversity, Equity, Inclusion & Belonging (DEIB)

• Takes an inclusive approach to learning and development, welcoming different ideas, experiences, and perspectives.
• Supports the development of materials and delivery of training that recognizes different processing, learning and communication styles.
• Promotes belonging through the application of fair and equitable practices.
• Is culturally competent and displays sensitivity and emotional intelligence when engaging others

MINIMUM QUALIFICATIONS

• 2 years’ experience in a role supporting training and development with an adult population with varying cultural and life experiences, AND

• Master’s degree required in social work, training and development, education or human services related field.

• Alternate requirement: Bachelor’s degree in social work, training and development, education, or human services or related field and 4 years of full-time work experience.

Required Skills:

• Experience presenting pre-established content or co-facilitating workshops with defined content to mid-sized to large groups.

• Extremely proficient computer literacy with the ability to quickly adapt to changing technology.
• Proficiency in Microsoft Office Suite applications required (including Outlook, Word, PowerPoint, Excel)
• Experienced in training both in-person and virtually (Teams & Zoom platforms)

• Must be flexible with schedule, ability to work in person 5 days a week as necessary for training of staff, and on a hybrid schedule of in-person 3 days a week, work from home 2 days a week when not providing training.

Desired/Preferred Skills:

• Working knowledge of Case Management (or long-term client tracking) databases in the Social Work or Human Services field

• Familiarity with pretrial services and NYC (New York City,) Criminal Court processes, preferred.

Knowledge Required for the Position:

• Understands and can apply all steps in the training development & delivery process.
• Knowledge of Needs Assessment for training development
• Take initiative, can they anticipate the future possibilities.
• Understand the Opportunity Principle.
• Can apply Strengths-Based learning & coaching.
• Knowledge of Adult learning styles & methods, including collective learning.
• Cross-cultural skills demonstrated through the ability to communicate with respect; recognize others' values, accept knowledge, skills, and talents; and tolerate, engage, and celebrate the success of others.
• Groupwork skills, managing a room of diverse people with various experience levels.

Note: This position is expected to operate on a hybrid schedule with in-person work 3 days per week, 2 remote days with flexibility to work M-F 9-5 on any day trainings are scheduled. The successful hire must be able to assume responsibilities that are both remote and on-site, in accordance with CJA policy at the time of hire.

SALARY: $70,000

Location: New York, NY

*Internal applicants must be at least 1 year in their current role and in good standing (no disciplinary action within the last 90 days) to be eligible for this role.

CJA VALUES

Each employee at CJA is guided by these work values:

• Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention.
• Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families.
• Innovation: We value curiosity as a driving force to lead the way in pretrial services. We use innovative techniques in research, pilot programs, and engaging justice-involved communities to execute our mission of reducing unnecessary pretrial detention.

BENEFITS: CJA offers a very generous benefit plan including health, dental and vision insurance, a comprehensive mental health and wellness (EAP) plan, four weeks’ vacation, paid holidays and a retirement plan with employer matching contributions. CJA is also strongly committed to professional learning and development for its staff members and offers staff varied opportunities for learning and development through partnerships and vendor services for web based, in-person professional development training, as well as in-house job training and development.

NOTE: Only those candidates being considered will be contacted. No phone calls please.

The New York City Criminal Justice Agency is an Equal Opportunity Employer 

CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate based on race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.