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Salary range: $67,983.00 – $75,000.00

The Bronx District Attorney’s Office is seeking a well-qualified staff whose diverse backgrounds reflect an ability to serve the 1.4 million members of the Bronx County community and to pursue a safer Bronx through fair justice. The Information and Technology Bureau is seeking an experienced technology trainer that has a proven record of developing, scheduling and conducting technical training. Candidates should have the ability to provide continuing education to our end-user community and Information Technology team.
JOB RESPONSIBILITIES:
Specific duties will include, but are not limited to, the following:

• Training Needs Assessment:

o Conduct regular assessments with department heads and employees to identify specific training needs and skill gaps within the organization.
o Stay updated with the latest technological trends and organizational changes that might necessitate new training.

• Curriculum Development:

o Design and develop training curricula that cater to the varying levels of tech proficiency across the organization.
o Update existing training materials to reflect any new software updates, technological tools, or best practices.

• Scheduling and Coordination:

o Plan and schedule training sessions based on the availability of employees and the urgency of training needs.
o Coordinate logistics for training sessions, including room bookings, equipment setup, and maintenance/concurrency of materials.

• Conducting Training Sessions:

o Deliver training sessions in various formats such as in-person workshops, one-on-one coaching, and webinars.
o Use engaging training methods and tools to enhance learning outcomes, such as interactive sessions, hands-on practice, and group discussions.

• Evaluating Training Effectiveness:

o Develop and implement evaluation methods to assess the effectiveness of training programs.
o Collect feedback from participants to identify areas for improvement and measure the increase in competency post-training.

• Technology Advocacy:

o Act as a champion for the adoption of new technologies within the organization.
o Encourage continuous learning and exploration of technology among employees.

• Support and Follow-Up:

o Provide ongoing support and resources to employees post-training to ensure technology adoption and to address any questions or challenges.
o Conduct follow-up sessions or refresher courses as needed to reinforce learning and proficiency.

• Collaboration with IT and Other Departments:

o Work closely with the IT department and software vendors to understand the technical aspects and updates of tools and systems.
o Liaise with department heads to align training with organizational goals and department-specific needs.

• Maintaining Records:

o Keep detailed records of training activities, attendance, and progress of participants.
o Analyze data from training sessions to identify trends, successes, and areas needing attention.

• Professional Development:

o Stay informed about best practices in technology training and adult learning principles.
o Participate in professional development opportunities to enhance skills and knowledge in technology and training methodologies.
QUALIFICATIONS:

• A Baccalaureate degree in Information Technology, Computer Science, Education, or a related field. Some positions may require a master's degree

or specific technical certifications.

• Certifications related to instructional design or adult education, such as Certified Professional in Learning and Performance (CPLP) or Certified Technical Trainer (CTT ).

• Proficiency in the technology or software being taught, such as agency platforms (Legito, NICE, etc.), cybersecurity principles, and specific software applications (e.g., Microsoft Office, Adobe Creative Suite).

• Familiarity with learning management systems (LMS) and online teaching platforms.

• Ability to keep up with technological advancements and learn new technologies as required.

• Strong verbal and written communication skills to explain complex technical concepts in a clear and understandable manner.

• Experience in curriculum development and instructional design, including the ability to create engaging lesson plans and materials.

• Proficient in various teaching methodologies suited for adult learners, including hands-on training, online instruction, and classroom teaching.

• Ability to assess learner progress and provide constructive feedback.

• Experience working in a technology-related field, providing a practical perspective to the training material.

• Previous experience as a trainer, teacher, or educator, particularly in technology or a related field, is highly beneficial.

• Patience and adaptability to cater to learners with different skill levels and learning speeds.

• Strong interpersonal skills to engage and motivate learners.

• Problem-solving skills to address technical issues that may arise during training.

• Familiarity with e-learning development tools and software.

• Understanding of adult learning principles and methodologies.

• Ability to manage multiple projects and tasks efficiently.

Minimum Qualifications

Public Service Loan Forgiveness

Residency Requirement

Additional Information