Receptionist/FJC

• Staffing the lobby BKFJC reception desk.
• Greets clients, assesses if they are going to the Criminal Justice side or the Community side.
• Works as a team with other BKFJC frontline and administrative staff.
• Entering names in the BKFJC database and providing appropriate stickers.
• Notifying BKFJC frontline staff of arrival of clients and guests.
• Utilizing language line when needed to assist communicating with client.
• Notifying frontline staff when a client needs to be escorted upstairs.
• Notifying administrative staff when clients are having issues (mental health, physical health/needs, under the influence of a substance).
• Identifying any other situations in which a supervisor is needed to address client needs in the lobby area (i.e. client is expressing homicidal or suicidal ideations or is crying).
• Working with lobby staff to assist in identifying appropriate clients for the BKFJC.
• Working collaboratively with KCDA reception staff to assist clients getting to the BKFJC.
• Maintaining confidentiality at all times.
• Communicating with supervisors about any client or partner issues that arise.
• Other duties as assigned.

• Experience handling clients in busy social services office.
• Comfortable in a busy, unpredictable drop-in center.
• Strong interpersonal skills.
• Strong communication skills.
• Have a collaborative approach.
• Ability to work well with others in a team environment.
• Have ability to properly deal with person(s) who might be in crisis.
• Bilingual – English / Spanish.