Quality Assurance Investigator

The New York City Housing Authority (NYCHA) is the nation’s largest public housing authority, with an operating budget of $3.3 billion and over 11,000 employees who manage and maintain 325 developments that house about 400,000 residents. NYCHA also operates the country’s largest Section 8 program, which provides rental assistance to about 200,000 additional people.
Reporting to the Vice President of Quality Assurance, the Quality Assurance (QA) Investigator is responsible for identifying discrepancies between current NYCHA practices and governing regulations (City, State and Federal). The QA Investigator will plan, direct and control monitoring projects involving possible illegal, fraudulent or improper practices. In addition, the QA Investigator will perform surveillances, conduct interviews, analyze financial and agency records, maintain investigative records, prepare reports and make recommendations for appropriate action.
Responsibilities include, but are not limited to the following:
1. Direct investigations involving complaints against NYCHA.
2. Document findings in Quality Assurance investigative reports.
3. Conduct mobile and stationary surveillance throughout NYCHA profile.
4. Knowledge of covert cameras and video reviews encouraged.
5. Provide testimony in employee General Trials.
6. Routinely perform rigorous critical analysis on information that is collected in the field and/or desk investigations.
NOTE: Selected candidate will be required to work occasional night and weekend hours.
NOTE: The Department of Citywide Administrative Services (DCAS) administered a civil service exam for the Investigator title on 06/27/23. Therefore, applicants (candidates) that did not take and pass the exam will potentially not be considered, likewise applicants not reachable on the established civil service list will potentially be in jeopardy of being replaced with an eligible civil service candidate.
NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT.
NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please click on the link below:
https://bit.ly/55aProgram
Additional Information
1. NYCHA employees applying for promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
2. NYCHA residents are encouraged to apply.
Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

1. A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization, and three years of satisfactory full-time
experience as an investigator evaluating credit worthiness, searching for assets, verifying information concerning education, experience, and other personal qualifications bearing upon character and fitness for employment; or performing investigations involving the research, compilation and/or location of evidence or information in order to build a case or uncover activities of a criminal, corrupt, unlawful or unethical nature; or
2. An associate degree from an accredited college or university or 60 semester credits from an accredited college and two years of satisfactory full time experience as described in “1” above; or
3. A baccalaureate degree from an accredited college or university; or
4. A satisfactory combination of education and/or experience equivalent to “1”, “2”, or “3” above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.