We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions. A Field Service Engineer will provide Applications Engineering and after-sales support of all nVent Thermal products to customers in the field. Activities will include technical support of the sales organization, troubleshooting of Heat Trace systems, execution of fee-based services such as training, audits and system commissioning in alignment with the objectives of the Field Support Services (FSS) function. WHAT YOU WILL EXPERIENCE IN THIS POSITION: IN THIS POSITION, YOU WILL GET TO: Must be able to work from a home office within 2.5 hours from Vancouver Canada, and travel on average 2-4 days a week overnight across the BC region. Assist sales and clients on technical, procedural and commercial needs to ensure reliable performance of our applications and full customers satisfaction Represent nVent in engineering design discussions with, for example, clients and sub-contractors Resolving reported failures within the warranty period and support customers for failures outside the warranty period Organizing interested parties to resolve warranty cases as required To provide product training to partners and installers, including product orientation to potential installers. Ability to run technical trainings Ensuring that installation instructions are being adhered to by installers Participate in and carry out internal technical trainings To write technical reports and field reports Working Environment: Office environment, with frequent requirement to enter manufacturing plant requiring protective safety equipment (safety shoes and glasses). This function requires frequent travel. Must be prepared to mobilize overnight on company business or on assignments. Work in confined spaces YOU HAVE: Bachelor's degree in Electrical Engineering or equivalent combination of education and experience Experience with resolving product installation issues with end customers Knowledge of governing bodies (NEC, IEC, IEEE) concerning products Ideally 7 years of previous experience of delivering product/technical training Some knowledge of power distribution and/or heat tracing or industrial applications and/or control and monitoring Experience working with other cultures and in an organization with remote colleagues Understanding of the wider aspects of the organization e.g. internal & external sales Must be able to manage multiple, complex tasks and deal easily with pressure on a day in and day out basis. A result driven individual who has demonstrated ability working in a high-performance manufacturing environment WE HAVE: A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day We are a $2 billion, high-performance electrical company with a dedicated team of 8,800 people and trusted brands such as CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF, and TRACER. Known for innovation, quality and reliability, our products connect and protect, consistently delivering value to industrial, commercial, residential, energy, and infrastructure customers. Commitment to strengthen communities where our employees live and work We encourage and support the philanthropic activities of our employees worldwide Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being: Innovative & adaptable Dedicated to absolute integrity Focused on the customer first Respectful and team oriented Optimistic and energizing Accountable for performance Benefits to support the lives of our employees #LI-AG1 #LI-Remote At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other’s authenticity because we understand that uniqueness sparks growth.