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Overview:We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity to work in a fast-paced and dynamic environment.
Champions Forest Animal Clinic is a veterinary hospital providing medical, surgical and dental care.
We are very proud of our culture - we foster a collaborative work environment. If you are outgoing, love working with animals and educating their owners, apply today - we are worth the drive!
Job Summary:
The Client Service Representative is responsible for providing exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. More specifically, the Client Service Representative is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. The position requires a practical knowledge of the clinic’s procedures and policies.
The Client Service Representative is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed. Tasks outlined are not all-inclusive of job duties and responsibilities.
Responsibilities:- Check pets in for services and check pets out when completed
- Schedules client appointments and addresses client questions including calling clients back
- Demonstrates empathy for clients’ companion animals
- Answer incoming customer inquiries via phone, email, and chat
- Provide accurate and timely information to customers regarding services and appointments
- Upsell products and services to maximize sales opportunities
- Enter customer data and update account information in the system
- Resolve customer complaints or issues in a professional and efficient manner
- Collaborate with other departments to ensure customer satisfaction
- Maintain a high level of product knowledge to effectively address customer inquiries
- Conducts all aspects of client interaction, including but not limited to inbound and outbound communication, scheduling appointments, invoice completion, collecting payment for services, educating clients about products and services, and over the counter sales of merchandise
Skills:- Strong customer service skills with the ability to handle difficult situations with professionalism and empathy
- Excellent phone etiquette and communication skills in English
- Proficient in data entry and navigating computer systems
- Ability to analyze customer needs and provide appropriate solutions
- Microsoft Office and AVImark experience preferred
- Payment handling and basic finance skills
- Basic veterinary medical knowledge, including products and services, is desired
If you share a love of animals and the people who love them, and have the necessary skills and experience, we would love to hear from you. Join our team as a Customer Service Representative to improve the comfort and well-being of pets! Apply now!
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
Champions Forest Animal Clinic is part of the National Veterinary Associates (NVA) community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals, rooted in a culture of compassion and innovation and committed to delivering exceptional veterinary care.
Additional hospital benefits are provided by Champions Forest Animal Clinic including potential for continuing education opportunities, uniform allowance, and employee discounts on products and services.
Full Time
$40k-54k (estimate)
03/23/2023
05/10/2024
nva.com
AGOURA HILLS, CA
1,000 - 3,000
1996
Private
GREG HARTMANN
$500M - $1B
NVA owns and operates a chain of veterinary hospitals that provides medical and surgical services for dogs and cats.
The job skills required for Client Services Representative include Client Service, Customer Service, Initiative, Leadership, Scheduling, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Representative positions, which can be used as a reference in future career path planning. As a Client Services Representative, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Representative. You can explore the career advancement for a Client Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Representative job description and responsibilities
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Planning and making a schedule for the monthly meetings with the clients.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Representative jobs
A Client Services Representative needs to be familiar with every part of a site.
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Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.
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Review the job description for a Client Services Representative.
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The CSR works is to set expectations for both the client and the specialist so that realistic goals are set and achieved.
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The representative may be seated at a desk or workstation, or they may be on the phone with clients.
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Step 3: View the best colleges and universities for Client Services Representative.