Bayview Animal Hospital is recruiting for an experienced Veterinary Customer Service Representative. This position will act as an Customer Service Representative- generally to the practice. This position offers opportunity to be involved in all aspects of the Hospital. Thus, we are seeking an individual who has excellent Customer Service, an interest in working with all positions within the hospital and assisting with teaching in techniques and protocols. This individual should be excellent in communication. We are looking for an outgoing individual with a lot of initiative. This individual will be involved with client communications, patient care reminders, communicating with all staff; Applicants should have basic knowledge of the workings of a veterinary practice.Essential Functions of the JobCover front desk, answer incoming calls, as needed based on staffing needs.Track & Maintain NVA initiatives, such as but not limited to, Share The Love, Birdeye, VetstoriaAbility to clearly communicate expectations for clients regarding their visit and act as a liaison between them and the service during the course of the visitAbility to address and resolve client issues including appropriate escalation when needed.Maintain a calm demeanor despite potentially stressful situations involving clients and other staff with heightened emotions.Receive patients and ensure they have proper identificationEnsure accurate weights are obtained and recorded.Scan documents and attaching them accurately to patient records in the hospital EMRConfirming patient records are up to date and completeUnderstand charges and what is needed for visit/proceduresAudit end-of-day reconciliations and help resolve any discrepanciesMonitor Online communicationsMonitor hospital e-mail accountsRelay the value of charges to clients and answer questions posed by clientsAccurately process all types of payments accepted in the hospital including check, cash, credit cards, and CareCreditAble to teach less experience staff on various topics to assist in staff training.Required to attend any scheduled In-service training sessions throughout the year.Must attend -monthly staff meetings Other duties as assignedThis position's schedule may vary weekly depending on needs of the hospital. Hours are typically 30-40hrs/Week. Hospital is Open Monday through Friday 8:00am to 6:00pm; Saturday 8:00am to 1:00pm.Monthly Staff Meeting attendance is required.Benefit Conditions:Waiting period may applyOnly full-time employees eligibleThis Company Describes Its Culture as:Detail-oriented -- quality and precision-focusedJob Duties:Answer incoming customer inquiriesCollaborate with management teams to stay updated on new products, services, and policiesRecord customer information within our customer service databaseEngage with clients in a friendly and professional manner while actively listening to their concernsOffer support and solutions to customers in accordance with the company's customer service policiesOther duties as requestedCommunication method(s) used:EmailPhoneChatIn personSchedule:Monday to FridayWeekends requiredDay shiftOvertime8 hour shift10 hour shift12 hour shiftJob Type: Full-timePay: $16.00 - $20.00 per hourExpected hours: 30 - 40 per weekBenefits:401(k)Dental insuranceFlexible scheduleHealth insurancePaid time offVision insuranceSchedule:10 hour shiftDay shiftEvening shiftMonday to FridayMorning shiftWeekends as neededWork setting:In-personOfficeAbility to Relocate:Fort Lauderdale, FL 33308: Relocate before starting work (Required)Work Location: In personEdit jobNational Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.#J-18808-Ljbffr

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