Who We Are

Numinus (TSX: NUMI) helps people to heal and be well through the development and delivery of innovative mental health care and access to safe, evidence-based psychedelic-assisted therapies. The Numinus model - including psychedelic training, research, and clinic care - is at the forefront of a transformation aimed at healing rather than managing symptoms for depression, anxiety, trauma, pain and substance use. At Numinus, we are leading the integration of psychedelic-assisted therapies into mainstream clinical practice and building the foundation for a healthier society.

Our North Star: Be the most trusted brand in the psychedelic space.

Our Mission: We are bringing transformative healing to communities through innovative therapies backed by science and scalable operations.

Our Vision: A world where everyone feels connected and whole.

Our Values

• Be in service to self and others
• Build something that captures our collective ideals
• Be dedicated to the art and the science
• Have courage to do the right thing

We are currently looking for a full-time Care Coordinator in our American Fork clinic location. Qualified candidates will possess exceptional customer service and listening skills, as this is the first point of contact for our patients. This position assists with scheduling appointments, maintaining accurate records, and ensuring patient accounts are current and up to date. This role also provides high quality insurance benefit knowledge, billing services, and administration support to our patients and providers.

Responsibilities:

• Provides a warm welcome to patients and visitors, in person or on the telephone; answering or referring inquiries
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying provider of patients’ arrival
• Comforts patients by anticipating their anxieties, answering patients' questions, and providing resources if patient has a later concern
• Assists with submission of claims by making insurance benefit calls and reviewing benefits with patients
• Maintains business office inventory and equipment by checking stock to determine inventory level
• Protects patients' rights by maintaining confidentiality of personal and financial information
• Maintaining the reception area
• Other duties as assigned

Qualifications:

• Previous experience in medical administration/reception position required
• High school diploma/GED required
• Strong interpersonal skills and focus on customer service
• Excellent verbal and written communication skills
• Detail oriented and self-motivated
• Must be able to multi-task and work well with a team
• Reliable, professional and friendly
• Computer and technology proficiency

Benefits:

• 401(k) matching
• Flexible schedule
• Flexible spending account
• Health, Dental, Vision & Life insurance
• Paid time off (starting at 4 weeks per year)
• Referral program

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical office experience: 1 year (Preferred)
• medical insurance: 1 year (Preferred)