Numinus Wellness (TSX: NUMI) helps people to heal and be well through the development and delivery of innovative mental health care and access to safe, evidence-based psychedelic-assisted therapies. The Numinus model - including psychedelic research, training, and clinic care - is at the forefront of a transformation aimed at healing rather than managing symptoms for depression, anxiety, trauma, pain and substance use. At Numinus, we are leading the integration of psychedelic-assisted therapies into mainstream clinical practice and building the foundation for a healthier society.

Our North Star: Be the most trusted brand in the psychedelic space.

Our Mission: We are bringing transformative healing to communities through innovative therapies backed by science and scalable operations.

Our Vision: A world where everyone feels connected and whole.

Our Values

• Be in service to self and others
• Build something that captures our collective ideals
• Be dedicated to the art and the science
• Have courage to do the right thing

Responsibilities

Our Team

• Embodies Numinus mission, vision, purpose, and values to the team. 
• Builds a unified and productive partnership with their Medical Director, acting cohesively and in service to one another. 
• Attracts and employs individuals who represent the mission, vision, purpose, and values of Numinus. 
• Identifies training needs within the clinic and facilitates training for team members (new and existing). 
• Conducts and leads engaging bi-weekly team meetings and productive morning huddles. 
• Creates a high-performance culture, using proper performance management practices consistently. 
• Fosters strong engagement among team members, measured through Net Promoter for Employees. 
• Manage staff by assigning and delegating tasks as needed. 
• Develop protocols and procedures to improve staff productivity. 
• Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals. 
• Performing the hiring, training, and performance evaluation of staff members.

Our clients

• Creates a client centric culture that emulates Transformative Service expectations. 
• Promotes and leverages Net Promoter at every opportunity to provide positive and constructive feedback. 
• Ensures that every interaction represents Agility, whereby clients are navigated to appropriate services and objections and cancellations are overcome. 
• Seeks opportunities to improve the service experience for our clients. 
• Coaches the team to provide outstanding service, having crucial conversations when needed. 
• Maintains composure under pressure and during times of change and stress. 
• Ensures the office is compliant through annual certifications with all applicable organizations, as required, including necessary training. 
• Ensures all Health and Safety requirements are implemented, along with emergency protocols and supplies. 
• Act as a liaison between patients, their families and additional care staff. 
• Developing procedures to deliver optimal patient care.

Our Business

• Design and implement business strategies to help the clinic meet organizational goals.
• Managing the clinic's budget, billing system, and inventory.
• Support direct team members in their professional development (remove barriers, provide feedback, and create opportunities) 
• Actively verifies that the clinic operates daily representing our Setting standards. 
• Develops strategies to acquire new clients and retain our loyal clients. 
• Builds reciprocal referral relationships with neighboring health clinics. 
• Achieves revenue and net income targets as outlined in the annual budget. 
• Manages expenditures wisely, constantly looking for ways to improve profitability. 
• Adjusts and manages schedules to maximize productivity, profitability, and the client experience. 
• Motivates, guides and coaches providers and team members to achieve revenue and net income targets. 
• Partners with the Medical Director to ensure providers embody our Philosophy of Care and performance standards. 
• Ordering stock and supplies for the clinic, overseeing the purchasing, maintenance, and repair of clinic equipment.
• Ensure that all policies and procedures function in accordance with state and federal laws. 
• Plan and manage the clinic's budget and approve payroll.

Leadership Behaviours and Competencies

• Is committed to understanding and demonstrating the Numinus values on a daily basis.
• Developing direct reports and others
• Building effective teams
• Drive for results
• Conflict management
• Customer focus
• Decision Quality
• Business Acumen
• Composure
• Humor

Experience

• Previous experience in medical administration/people leadership position required
• High school diploma/GED required
• Strong interpersonal skills and focus on customer service
• Excellent verbal and written communication skills
• Detail oriented and self-motivated
• Must be able to multi-task and work well with a team
• Reliable, professional and friendly
• Computer and technology proficiency

Benefits:

• 401(k) matching
• Paid time off starting at 4 weeks per year
• Flexible spending account
• Health, Dental, Vision & Life insurance
• Paid time off starting at 4 weeks per year
• Referral program