The Renewal Consultant is responsible for driving each stage of the account renewal process from strategy development to contract signature, for a territory of Canada managed accounts. This individual will work closely with Sales and Customer Success to maximize the opportunity within assigned customer accounts. They will also work cross-functionally with Product, Operations and Finance to find ways to streamline the overall renewal process and strategy of the business. The Renewal Consultant will be expected to be able to identify key trends related to retention rates and commercial terms by product, industry and team to help the business improve retention rates and address risk areas holistically.

Responsibilities:

• Responsible for customer renewal outcomes, with a goal to achieve and exceed the quarterly renewal target and minimize churn

• Develop and execute on individual renewal strategies for a territory of accounts, with the goal of maximizing growth, commercial terms, and timeliness

• Ensure accuracy and consistent maintenance of a high volume of client data

• Work with our Sales Operations team to generate quotes and commercial contracts with accuracy

• Own the critical path of a renewal transaction to create action and urgency in closing renewals timely and accurately

• Negotiate complex commercial terms to maximize both client value and Numerator's financial outcomes

• Identify and deliver to our Sales Directors leads for up-sells for additional products or additional usage

• Escalate customer issues to Customer Success as they arise to ensure resolution and customer satisfaction

• Monitor overall account health and satisfaction and proactively engage internal teams to ensure that satisfaction remains high

• Identify key trends related to the renewal process and client feedback to help the business improve retention rates, address common risk factors, and scale success