We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Senior Desktop Support Technician for a Full-Time position.

The Senior Desktop Support Technician will provide on-site client hardware and software desk-side support and remote client-side support for teleworkers, ensuring minimum user downtime.

Essential Functions:

• Client technologies include Microsoft Windows and iOS operating systems.
• Initiate, maintain, and close out scheduled video teleconferencing sessions.
• Interface with government staff responsible for maintaining the VTC schedules to ensure timely service delivery. Troubleshoot problems and issues with the service and perform corrective actions.
• Initiation and checkout of VTC sessions shall be performed in advance of the start time to allow for troubleshooting and corrective actions.
• Perform lifecycle planning and technology refresh installation services for desktop and laptop computers across the enterprise. (Refresh installation services will be scheduled during task order performance by the Contracting Officer’s Representative to specify the location(s), quantity, and timeline requirements of the refresh requirements.)
• Implement a standard methodology and provide and maintain installation standards and procedures (STIGS, images, etc.) that ensure properly configured systems; continuity of user operations; fully functional applications; and train users to successfully operate new systems and equipment.
• Proactively maintain comprehensive images to ensure that all images contain current and up-to-date software applications, all applicable patches, and the latest drivers. Ensure that images comply with prevailing Federal and customer policies and requirements.

Education:

Associate degree in a computer-related field, bachelor’s degree desired.

Additional requirements:

• At least 5 years of desktop and computer peripheral support/troubleshooting experience.
• Must undergo a comprehensive background check for position eligibility.
• Ability to lift and carry objects weighing up to 20 pounds on a regular basis.
• Capability to perform physical tasks such as bending, stooping, lifting, and standing for extended periods.
• Excellent communication and interpersonal skills are crucial for effectively communicating with end-users to understand their technical issues, provide assistance, and offer solutions in a clear and professional manner.
• There is no designated parking available.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them Learn More.

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation.  Learn More about our Benefits and Culture!

#NAI #DICE