We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Senior Systems Engineer for a Full-Time position.

The Senior Systems Engineer will be responsible for providing comprehensive support services to the WASO IR Support Services Division. This role involves managing telecommunications systems and providing technical assistance to ensure efficient operation and maintenance of video conferencing and phone services across multiple locations. The Specialist will play a crucial role in maintaining communication channels for both customers.

Responsibilities:

• Develop system database requirements for the telecommunications inventory.
• Provide technical knowledge to the telecommunications team on issues, technology, and implementation strategies.
• Provide technical support for the Avaya CM PBX, including user management and monitoring system performance.
• Interface with maintenance providers to monitor and implement changes, updates, and upgrades to the Avaya Communication Manager PBX.
• Actively manage change management functions and requirements for the PBX.
• Perform routine tasks required to support system administration requirements, including compliance with service level agreements and DOI security protocols.
• Provide technical support for the ordering, management, and service-wide coordination of video conferencing within.
• Provide nationwide support for an enterprise VTC Infrastructure comprised of mostly Polycom equipment.
• Perform routine tasks required to support system administration requirements for the ongoing support of the Video-Teleconferencing Services hardware and software.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Previous experience in telecommunications systems management and support.
• Proficiency in Avaya CM PBX administration and troubleshooting.
• Experience with video conferencing equipment, preferably Polycom.
• Strong understanding of system administration requirements and compliance standards.
• Excellent communication skills and ability to work effectively in a team environment.
• Attention to detail and ability to prioritize tasks effectively.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.

NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn Moreabout our Benefits and Culture!

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