13 Field supervisor Jobs in Austin, TX
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NTT DATA is Hiring a Field supervisor Near Austin, TX
Req ID : 278224
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Field Tech Supervisor to join our team in Austin, Texas (US-TX), United States (US).
NTT DATA is currently looking for a Field Tech Supervisor in the North TX area (there are other offices for this client such as Dallas / Fort Worth, Houston, Austin and Laredo - candidates can live in any of these locations).
This is an on-site client position.
Role Responsibilities :
- The Supervisor / Manager is the primary technical SME for NTTD Campus / Technicians
- The Supervisor / Manager will support and enhances the technical capabilities of the Field Technicians
- Responsible for onsite quality assurance , technical field training, and SME support
- Coordinates with Client Engineering Team on all technical / environmental updates
- Performs complex field jobs. Prioritize assigned day-to-day desktop support requirements via ITSM Tool in order to meet established service level agreements
- Provides daily direction to Regional Field Service Team
- Assess the Technical Capabilities of Field Service Team and makes pertinent recommendations
- Conducts Training Sessions to maintain technical staff capabilities. Utilizes ITIL standards for Incident, request, configuration, change and problem management
- Works with the service management and delivery manager team for continuous improvement
- Knowledge to provide support and training for core software (MS Windows, Windows 7 & 10, MS Office, and Enterprise Anti-Virus) and hardware support and training for desktop, laptop, printers, and tablets
- Accessible 24 / 7 for support services for other NTTD team members and / or customer in the event of a high severity ticket
- Participates in IT bridge call when necessary for troubleshooting technical issues that NTTD supports
- Handles escalations from NTTD team members and Intermediates brought to lead technician for resolution
- Provide mentoring, training and guidance in regards to troubleshooting and diagnosis to all other field service technicians
- Analyzes moderately complex to complex problems and takes corrective action at the service area level
- Provide cross training and knowledge transfer amongst team members
- Assist in creating support procedures, installation guidelines and disposal procedures and confirm all following all documented processes
Individual must have the ability to receive calls during the normal business day and after hours as well as the ability to respond to night and weekend onsite work as requested
Basic Qualifications :
- 4 years of experience in servicing / deploying computer equipment
- 4 years customer service background
- 4 years of experience in a Lead / Manager role
Preferred Skills :
- Proven customer / client service background
- Able to comprehend and follow verbal and written technical instructions and scripts
- Qualified resources should have A certification or equivalent skill set
- Certification in various hardware platforms may optionally be required for servicing hardware issues
- Excellent verbal and written communication skills with emphasis in customer services, including experience handling difficult customer and conflict resolution
- Excellent interpersonal skills and ability to work collaboratively in a team environment
- Physically be able to lift and move Enterprise and Client technology hardware in Client environment
- Ability to drive own car to other locations
- Ability to evaluate technician performance, provide coaching and feedback and conduct regular performance management activities.
- Ability to manage technician time, schedules and leave approval.
- Ability to screen technician applicants and interview and hire replacement staff.
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INDICS
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas.
As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.
We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Last updated : 2024-04-27
Job Summary
Full Time
Software & Cloud Computing
$89k-109k (estimate)
04/29/2024
05/04/2024
nttdata.com
PLANO, TX
>50,000
1986
JOHN W MCCAIN
$1B - $3B
Software & Cloud Computing
Related Companies
About NTT DATA
NTT DATA is a top 10 global IT services provider, headquartered in Tokyo and operating in more than 50 countries. For us, work is not only for technological innovation, it is about connecting people to create better solutions for everyday life. NTT DATA offers an advanced portfolio of consulting, application, business process, cloud, and infrastructure services to businesses and governments worldwide. Our roots cross continents and cultures, dating back five decades. Since the foundation of NTT DATA , we have made sustainable business growth through our DNA to be people-oriented. Through our l...ong-term perspective, we hope to make a big difference in this world by getting the small things right. This pedigree yields a characteristic unique to NTT DATA: the opportunity for a global brand with the creative energy and enthusiasm of an entrepreneur.
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The job skills required for Field supervisor include Field Service, Customer Service, Installation, Mentoring, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Field supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field supervisor positions, which can be used as a reference in future career path planning. As a Field supervisor, it can be promoted into senior positions as a Power Systems Rental Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field supervisor. You can explore the career advancement for a Field supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Field Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Field Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Field Supervisor job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Field Supervisor jobs
Candidates should be able to understand and manage activities at the field level.
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Pass a physical examination by a physician designated by Saybolt, both before employment and at any time during employment upon request of Saybolt to confirm the Field Supervisor's ability to perform the essential job functions of the position.
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Supervisors with excellent problem solving skills can greatly benefit any organization.
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Step 3: View the best colleges and universities for Field Supervisor.
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