Terms of Employment

• W2 Contract-to-Hire, 6 months
• This position is 100% remote, however, the resource will need to be local (within 35-40 miles) and willing to travel to the client site in Baltimore, MD if needed / in case of onsite IT emergencies.

Responsibilities

• Provides technology support remotely and in-person (when required), to include but not limited to : advanced problem diagnosis and error resolution, equipment setup / repair, assisting with network / server troubleshooting / patching, telecom support / troubleshooting.
• Manages helpdesk support
• Assists with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
• Resolves incidents associated with company-standard end user software and hardware, including
• mobile / hand-held technologies. Identifies sources and trends of technical problems to prevent future occurrences within the prescribed processes and SLAs.
• Assists with off-site support for company sponsored functions / meetings.
• Analyzes information, identifies key issues and relationships, and draws logical conclusions; identifies the root causes of problems and develops and suggests appropriate solutions.
• Microsoft Office; General Computer Troubleshooting Skills; Working knowledge of Microsoft and Apple laptops; SharePoint skills;

software as a service Operations. MO365, security controls such as VPN Networks & Azure, as well as remote laptop tools such as GoToAssist.

• Supports with Asset management including support, maintenance, tracking, security, and procurement
• Provides Technology Project Support
• Develops processes to streamline helpdesk support and asset management
• Supports HR department with employee onboarding and offboarding needs
• Works with all operations departments and project teams to support their technology needs, SharePoint site management, and act as IT SME to develop solutions
• Manages IT budget and projections and review with Supervisor on a monthly basis
• Understand the business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of employees.

Last updated : 2024-03-06