Summary:
Members of the Analytics Engineering team become experts in the use of our software products and work with customers in helping them solve their industrial process analytics challenges and foster user engagement. The mission of the Analytics Engineering team is to design and implement technical solutions to extract maximum customer value from Client's solution adoption. This means partnering with customers to deliver sustainable, scalable, and profitable business outcomes.
Key Responsibilities
As a key customer-facing team member, you will:
Showcase Client solutions.
Introduce the art of the possible to both active and prospective customers with Client through promotional content and targeted demos to land and expand Client use.
Implement Client solutions to foster user engagement.
Leverage customer relationships to Client and implement high-value use cases that expand Client usage.
When applicable, collaborate with Client partners to deliver value for the customer.
Train and coach customer team on analytics methodology to implement and operationalize Client solution.
Serve as customers Trusted Technical Advisor
Identify and build relationships with customer champions and end-users to understand business objectives and process pain points.
Collaborate with customer champions and end-users to complete use cases that deliver a high return on investment for the customer.
Identify gaps in Client capabilities required to meet customer needs and give relevant technical product feedback to the product