Onsite Tuesday – Thursday / Remote Monday and Friday (Please note: This

Top skills.
Multiple systems (SAP, Client, Oracle, MS Teams, etc...)
Knowledge in EDI if possible (GHX/GFax etc...)
Excellent communication skills

Education:
Associates degree (AA) from two-year college or university; or five or more years in customer service, eCommerce project management or equivalent combination of education and experience

Certifications:
EDI; LEAN certification a plus

Experience:
Two (2) or more years of experience working in a customer on-boarding/customer integration role and/or training; or equivalent combination of education and experience.
E-Commerce or project management experience within a business-to-business environment.
Experience with Global Healthcare Exchange (GHX) a plus

Description:
Manages all aspects of electronic integration and working with other departments facilitates/manages to completion the customer and member on-boarding process. Capable of articulating the company’s ecommerce capabilities to external and internal customers. Serves as the primary link between the business and any third-party vendors.

Duties:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Project management of Customer Service eCommerce initiatives including EDI and Customer Portal
• Work with customers to grow electronic utilization and manage process of on-boarding new and existing customers
• Responsible for interfacing with Customers, Sales, Sales Operations, Accounts Receivable and Information Services for all integration related activities
• Work with field Sales team to explain electronic options to current/potential customers
• Responsible for tracking and resolving production system problems, developing and maintaining reporting to identify and correct issues
• Act as the liaison between company end user teams and vendor partners for any setups or system related issues.
• Partner with cross-functional teams to define rules for exceptions (i.e. order exceptions)
• Support order process by identifying issues (pricing, item number, unit of measure, discontinued items, incorrect account information), determining root cause, report findings, providing recommendations and driving resolution to the problem
• Create and analyze processes and procedures and make recommendations accordingly
• Create documentation, including SOPs and training documents
• Train team on eCommerce tools
• Monitor and manage third-party vendor relationships supporting call distribution, EDI, ERP, eCommerce platforms
• Handle any other duties and/or projects, as assigned, for the benefit of the organization

Job Type: Contract

Salary: $21.00 - $22.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Please provide your email address!

Education:

• Associate (Preferred)

Experience:

• Customer service: 5 years (Preferred)
• SAP ERP: 1 year (Preferred)
• EDI (Electronic data interchange): 1 year (Preferred)
• GHX (Global healthcare exchange): 1 year (Preferred)

Work Location: In person