**Job Summary:**

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues to ensure customer satisfaction.

**Responsibilities:**

- Answer incoming customer calls and emails promptly and professionally

- Conduct outbound calls to follow up on customer inquiries or issues

- Maintain accurate customer records and update information in the database

- Resolve customer complaints with patience and empathy

- Collaborate with other departments to address customer needs effectively

- General office and administrative duties - primarily including filing for multiple departments

- Welcoming and directing office visitors

**Experience:**

- Proven experience in a customer service role

- Strong communication skills with excellent phone etiquette

- Ability to communicate effectively in English; bilingual proficiency in Spanish is a plus

- Experience with outbound calling and sales techniques is advantageous

- Proficient in data entry and CRM software usage including Adobe PDF software, MicroSoft Office and Google Workspace

- Knowledge of Quickbooks and Oracle NetSuite preferred

If you are passionate about delivering top-notch service and have the required skills, we encourage you to apply for this rewarding Customer Service Representative role.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Rutledge, GA (Required)

Ability to Relocate:

• Rutledge, GA: Relocate before starting work (Required)

Work Location: In person