Novata is a public benefit corporation created and funded by a unique consortium of foundations and private sector companies including the Ford Foundation, the Omidyar Network, S&P Global, and Hamilton Lane. We are a for-profit, mission-driven company with the goal of empowering the private markets to build a more inclusive and sustainable form of capitalism. By bringing together the brightest minds in financial data, private equity, social justice and inclusive capitalism, we aim to build the best technology and tools for the private markets to better collect, analyze, benchmark and report ESG (Environmental, Social, Governance) data. We have an experienced and diverse team who are as ambitious about growing a successful company as we are about making an impact.
About the Product and Engineering team
We’re a team of around 55 mixed discipline individuals, split into 6 cross-functional squads. We focus on outcomes, not output, hence we like to be quite experimental and study the data to uncover where the real value is for our customers. Squads have the autonomy to decide how they want to work best, but it just so happens that all squads currently work in 2 week sprints, with the goal of delivering a thin vertical slice of value every iteration.
About the Role
For this role, you will play a leadership role in ensuring the stability and reliability of our systems. This position is at the forefront of incident response, requiring a blend of technical expertise, effective communication skills, and the ability to lead a distributed team across different time zones. You will be instrumental in establishing and maintaining a 24/7 support process for incidents, providing guidance to your team, and ensuring operational excellence.
We use and teach
TypeScript, React, Node.js and PostgreSQL for our application.
Jest, Cucumber and Playwright for our existing automation.
Atlassian Jira and Confluence as our project management tool.
BrowserStack for cross-browser and compatibility testing of our application.
Git for managing change.
Postman or Fiddler for manual API testing
You will spend your time
Leading incident response efforts, responding promptly and effectively to mitigate issues.
Developing functionalities to enhance incident triaging, debugging, and mitigation processes.
Collaborating closely with engineering teams to escalate and resolve complex issues.
Assisting the commercial experience team with minor feature work to enhance user satisfaction.
Establishing and maintaining strong coordination with the customer support team to ensure a seamless customer experience.
Fulfill additional duties as requested.
Our interview process
Our interview process involves 3 main stages.
An initial screening call where we’ll ask questions about your current and recent roles to gage your experience and talk about you as a person
A 2-stage technical assessment, starting with a technical Interview and then a take-home exercise.
Follow up after the technical exercise where we discuss how you approached it and why you made the decisions you did.
End-to-end, the process typically takes 3-4 weeks but we’re happy to work around your schedule and move faster or slower if need be.
Requirements
You should apply if
You have at least 1 year or more years in a senior leading role in a support team.
You thrive in a fast-paced environment and excel in incident response scenarios.
You have a strong background in troubleshooting and resolving technical issues.
Excellent communication skills, and are able to work collaboratively and respectfully with other team members.
A start-up mentality, are energetic, ambitious, adaptable and willing to jump in wherever you might be needed.
Good judgment, and aren’t afraid to make decisions and act with purpose and intention to progress Novata’s goals, whilst understanding which battles to pick when it comes to business objectives versus technical limitations.
3 or more years of demonstrable experience using TypeScript/JavaScript
You have a keen interest in enhancing customer satisfaction through effective incident management.
Benefits
A base-salary plus stock options and a comprehensive benefits package.
Hybrid approach to working, with access to offices in New York.
30 days vacation per year, plus bank holidays.
Comprehensive private medical insurance for you and your dependants.
Anticipated Salary Range $100K to $120K depending upon experience.