JOB DESCRIPTION

• Must travel to rig sites; Audit Field Technician, rig condition / installation audit, and ensure Field Technicians are properly trained and are meeting expectations.
• Comply with all NOV Company and HSE policies and procedures.
• Audit Field Technicians trucks to ensure that all expectations are met.
• Log service details in RESCO as soon as the call comes in.
• Dispatch service calls to the appropriate technician.
• Supervisor is required to manager response time.
• Supervisor is required to maintain communication with the customer with and ETA.
• Maintain and update daily time log (start time and end time) for each technician.
• If a technician does not have a service call, verify they are heading to one of their assigned rigs to perform a "Courtesy call".
• Field supervisor is required to maintain each rig specific needs (billing, QCA, rig verifications, serial #, etc...).
• If possible, establish a timetable for the day for each tech, need to identify items on the "to do list" (billing, QCA, rig verifications, serial #, etc.
• for each rig they may be visiting for the day.
• Ability to produce weekly and monthly reports.
• Communicate and hold team accountable when necessary.
• Interview field technician candidates and onboard once hired.
• Good verbal and written communication skills.
• Gather and utilize competitor intelligence to strengthen our product offering and market position.
• Perform other work-related tasks as assigned.
• Management experience (10 employees) within an oilfield service organization.
• Must be flexible and responsive to customers' needs in a service environment.
• Electronic / mechanical background preferred.
• Receive, issue, and track inventory within shop.
• Weekly asset and JDE counts.

EDUCATION & EXPERIENCE QUALIFICATIONS

• High School Diploma or Equivalent is required
• Client Focused
• Team Leadership
• Takes Initiative and Motivates Assigned Team Members
• Project Management
• Planning and Organizing
• Quality Control Focused
• Strategic and Analytical Thinking
• Business Financial Health Awareness
• Monitor and access rig site MDT systems via Bomgar
• Interpret technical / electrical schematics
• Proficient field operation's background
• Train and mentor direct reports on IT / Networking systems
• Program and configure DAQ, Microtik AP, and server systems
• Understand installation and commissioning processes for Rig Side Network and communication systems

Last updated : 2024-04-24