PRIMARY RESPONSIBILITIES

Duties to include but not limited to:

• Work with Product Managers to develop project schedules for related projects.
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy.
• Communicate and comprehend user business needs and concerns and integrate that understanding with technical skills.
• Provide expertise in all aspects of requirements gathering and planning of CRM systems.
• Provide backlog management, iteration planning, and elaboration of the user stories.
• Ensure that the development team always has an adequate amount of prior prepared tasks to work on.
• Create & maintain strong working relationships with other members of the delivery team and the wider organization so that the overall team operates professionally and is seen as delivering desired business outcomes.
• Collaborate with team members to identify needs and opportunities for improvement.
• Successfully multi-task across several concurrent projects.
• Some travel both Domestic and International maybe required (depending on the Project)

EDUCATION & EXPERIENCE QUALIFICATIONS

• Minimum 1 to 3 experience as a Business Analyst 
• Experience with Agile, Iterative Cycles (Sprints, Kanban)
• Knowledge of Sales, Marketing, or Field Service business processes preferred
• Experience with CRM systems like Microsoft Dynamics 365, or Salesforce is an asset
• Experience with CRM Systems such as D365 CRM, Salesforce is an asset
• Experience with E-Commerce Platforms such as Adobe Magento is an asset 
• Experience with ERP System such as JD Edwards, Oracle ERP Cloud, D365 F&O is an asset
• Experience with Power BI is an asset 
• Experience working in the Oil & Gas industry preferred.
• Excellent written and verbal communication skills.

BEHAVIORAL COMPETENCIES

• Ability to thrive in dynamic environments with multiple changing priorities.
• Extensive problem analysis and resolution, impact verification, troubleshooting, coaching, and facilitation experience.
• Responsible, accountable, dependable, team player and collaborative.
• Ownership of assigned tasks.