Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Resource Coordinator - Imaging reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Provides coordination of staff and resources, oversees patient schedule, and problem solving.
• Facilitates delivery of quality patient care or service during a designated shift(s).
• Promotes a positive first impression with department patients, establishing a role as patient advocate, in accordance with Patients First service standards, age-specific sensitivities.
• Coordinates staff and patient schedules to optimize resources and respond to demand.
• Directs patient flow through the department to insure turnaround time of patients is within department protocol.
• Coordinates staffs break times as not to disrupt patient flow.
• Interacts with various hospital departments, physician's offices, and outside vendors to effectively manage operations.
• Displays technical competence in imaging and the associated systems, and acts as a resource for these areas.
• Monitors operations in a proactive manner to eliminate potential patient scheduling problems, flexing staff coverage to meet demand.
• Prepares monthly schedule of department personnel.
• Monitors supply levels to ensure that timely reordering of necessary items, and maintain a clean, safe, and orderly department.
• Encourages teamwork and effective communication with staff, promoting the philosophy and objectives of the Hospital and Department.
• Promptly identifies and communicates problems and critical issues to the manager.
• Reports instances of equipment irregularities and failure as soon as possible.
• Performs in a technical/clerical capacity during staffing shortages.
• Assists Manager in completing Performance Management Process (PMP) on all employees within cost center.
• Develops, promotes and encourages staff education.
• Identifies strengths and weaknesses of employee to properly assess employee growth throughout the year.
• Performs other duties as assigned.
• Provides imaging services of optimum quality with optimum productivity and customer service.
• Collects data to support the measurement and tracking components of quality management.
• Participate in formal and informal process improvement and problem solving to enhance the quality of service to customers.
• Identifies areas for potential improvement and recommends corrective actions.
• Ensures the continuity of care through effective interactions with other departments (i.e., surgery, emergency department, registration, patient escort, nursing services).
• Assists Technical Coordinator in identifying strengths and weaknesses of employees to properly assess employee growth throughout the year.
• Provides input on employee performance for use in Performance Management Process.
• Works in concert with the Technical Coordinator and Manager to assure quality of imaging service and patient care.
• Identifies and pursues activities/development opportunities which are appropriate for position and personal development objectives.
• Clinical/professional expertise in modality specific imaging techniques, including an in-depth knowledge of imaging procedures and technology.
• Effective communication and interpersonal skills.
• Problem solving and decision-making skills.
• This position requires a mature, self-motivated individual who needs little supervision.
• Excellent time management skills will be used daily to meet critical deadlines.
• Excellent communication, problem solving and critical thinking skills are required to enable this incumbent to achieve win-win solutions with all levels of NMH and physician office personnel.
• Supports the NMH "Patients First" philosophy by exhibiting superior customer service skills to achieve the Best Patient Experience for every patient receiving services through the Department.
• Sets and executes personal development objectives in conjunction with the manager as part of the annual objective settings process which complements current position.
• Identifies and pursues activities/development opportunities which are appropriate for position and personal development objectives.
• Holds leadership roles in relevant professional groups(s).
• Participates in relevant association meetings and continuing education as participant, presenter or as a planner.

Qualifications

Required:

• State of Illinois Department of Nuclear Safety License (IDNS).
• American Registry of Radiologic Technology registration as Radiologic Technologist (ARRT).
• CPR Certification (BLS).
• Graduate of accredited Radiologic Technology program. 
• Associate's or Bachelor's Degree in Radiologic Technology.
• Minimum of two years experience within an imaging professional role.
• Excellent interpersonal verbal communication skills.
• Excellent problem solving and leadership skill.
• Experience in a leadership role.

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.