The Patient A/R Representative is responsible for resolution of all outstanding claims due to patient balances by reducing the balance to zero by receiving payment in full or applying discounts for financial assistance or self-pay. The Patient AR rep makes payment arrangements and provides explanations to patient queries related to their balances.

Role and Responsibilities:

· Communicate EOB information to patients in the event they have a question over the phone.

• Understand process for insurance verification
• Able to Read and interpret an EOB
• Responsible for reducing the Accounts Payable in all aging categories utilizing the collection module:

· Patient Balances 91-120 days – below 5% of total Patient A/R for the patient

· Patient Balances over 120 days – must be $0 or reported to collections

• Responsible for contacting patients on all outstanding balances for payment resolution.
• Collect past due balances from the patient over the phone
• Set up Tickler files to properly manage accounts and monitor payment plan activity.
• Assist patients with questions, inquiries, and concerns regarding their accounts.
• Submit daily logs (including all accounts worked) by the end of each day via email to your Manager.
• Identify credits on patient accounts and issues patient refunds or Transfers to NSH BO on a weekly basis
• Calculate and take proper FA Adjustments in the system to reduce patient balances

· Reports system related issues immediately to management’s attention.

· Submits possible process improvement to management’s attention to discuss/review

· Participates in recommended online educational classes through ADP

· Maintains strictest confidentiality.

• Other duties as assigned

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Office

Ability to Relocate:

• Atlanta, GA 30342: Relocate before starting work (Required)

Work Location: In person