Contractor’s Role:

Analyze business requirements and recommend appropriate applications and technology for same and design all data flow charts and diagrams got processes and provide effective solutions to all issues.

Experience Level: 3-7 years

Qualifications:

• ServiceNow Experience

• MS Project

• MS Office

• Standard project / program methodology

Nice to Haves:

• Moderate ITIL skills

Tasks & responsibilities

• Address and manage Change Request Tickets for all workstreams. Submission, follow up, and closure.

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• Train employees on all IT procedures and processes and assist compliance to all standard and technical metrics and provide expert knowledge to resolve all IT issues.

• Design an effective technical architecture and develop it effectively and assist to incorporate all new technologies into IT systems and monitor all production environments.

• Coordinate with all business and IT partners and analyze all business requirements of clients and provide resolutions for all business and IT associate issues.

• Evaluate all IT architecture and develop required presentations and white papers for all technical processes and evaluate performance of staff and provide required feedback of all processes.

• Coordinate with all software vendors to perform investigations on all application issues and provide effective resolutions for same and assist all team members to evaluate technical processes and provide an effective interface with all vendor partners.

• Coordinate with infrastructure and operations departments and maintain compliance to all NERC regulations and collaborate with IT architecture team to perform risk assessment on projects.

• Assist all business partners to analyze changes in requirements and provide enhancements to all applications and provide support to all 3rd party software tools and maintain knowledge of all management process.