NURSING HOME CONCIERGE

The primary purpose of your position is to coordinate and facilitate the move-in process for new arriving residents. The Concierge will act as a liaison to the nursing unit to help ensure a smooth transition with the admissions process for all residents. Further, the position will act as a liaison with family members as well as the residents of the Facility.

Concierge Functions

• Work with the Admissions Director to assign residents rooms and bed.

• Ensure that the resident’s room is clean and orderly when resident arrives. Ensure special equipment and supplies are available.

• Work with the Dietary Department to identity resident’s favorite food.

• Collaborate with Activities Department to identify resident’s favorite hobbies.

• Orient the new admission residents and their family members to the Facility. Answer questions, make resident’s family feel comfortable and welcomed.

• Inform residents and their family members that you are the point person to help with the transition, answer questions, solve problems, etc.

• Advise the resident that you will check in on them before you leave and first thing in the morning and every other day for the first few days to make sure everything is going well.

• Inform the Admissions Director, Administrator, or any other applicable department of any problems that new residents are having and help find a solution to these issues. .

Administrative Functions

• Assist Admissions Coordinator determining bed vacancies daily

• Assist potential residents and their families by conducting tours of the Facility and answer questions regarding the Facility and admissions process. Provide residents with admission information packet (e.g., resident rights, notice of privacy practices, admissions contract, etc.). Review as necessary.

• Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the Facility.

• Complete sign ins for all new residents

• Write daily report on new admissions and any other significant findings.

Experience

• Prior admissions experience in health care facilities preferred.