Northern Light Health

Department: Care Coordination

Position is located: Northern Light Eastern Maine Medical Center

Work Type: Full Time

Hours Per Week: 40.00

Work Schedule: 8:00 AM to 4:30 PM

Summary :

The primary responsibility of the Lead Orthopedic Care Manager is to collaborate with all members of the healthcare team to develop and provide a model of care for joint replacement procedures to ensures the delivery of high-quality, efficient, and cost-effective healthcare services. This role also is responsible for coordinating the appropriate level of care for patients undergoing hip/knee arthroplasty (joint replacement) from the time of scheduling through recovery. This role leads ongoing process improvement with implementation of strategies designed to improve outcomes for joint replacement procedures. It serves as a mentor and coach for Care Management staff by fostering a positive work environment and evaluates staff development. This role demonstrates leadership qualities in the areas of time management, problem solving, decision making, priority setting, delegation, organization, written/verbal communication and listening skills.

Responsibilities :

• Effectively communicates needed information to Providers.
• Compiles, analyzes, and interprets data per business needs.
• Manages / maintains electronic health records in accordance with confidentiality standards and policies.
• Directly leads work efforts of subordinates and/or peers, guides and advises co-workers.
• Attends and participates in meetings.
• Provides logistic, financial, emotional support and guidance to patients.
• Works to meet patient's psychological, emotional, or physical needs.
• Identifies and advocates for improvement to processes within the department and organization when identified.
• Maintains thorough understanding of department's key performance indicators and strives to achieve them. Manages various aspects of staff performance and development and maintains a safe environment complying with policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed.
• Other Duties.

Competencies and Skills

• 3 years of relative work experience required.
• Basic Life Support
• Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
• Electronic medical record software.
• Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
• Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
• Ability to understand the language used to precisely describe the human body including its components, processes, conditions affecting it, and procedures performed upon it.
• Spreadsheet application with the ability to use calculations, formulas, graphing tools, pivot tables, and a macro programming.
• Word processing, spreadsheets, data entry, database experience and other computer related skills.
• Email application with the ability to manage email as well as calendars, managing tasks and contacts, note taking, journaling, and web browsing.
• Presentation software with the ability to create presentations with the ability to incorporate animation, audio, video, time delays, as well as designing themes and variants with animations and effects.
• Word process application with the ability to create and edit documents, format, use tables, apply footnoting, create table of contents and mail merge techniques.
• Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

Credentials

• Required Registered Nurse

Education

• Required Bachelor's Degree

Working Conditions

• Potential exposure to diseases or infections.
• Prolonged periods of sitting.