Reports To

The Customer Service Representative will report to the Office Manager.

Job Overview

Our customer service representative is a vital member of our workplace. As the first point of contact, both in-person and on the telephone, being both well-presented and polite are pivotal traits. The customer service representative needs to be able to think on their feet and can switch gears at a moment’s notice.

Responsibilities and Duties

• Welcome office guests and direct them to the person or office they are visiting.
• Answer phones and forward calls to the appropriate recipient.
• Process daily fuel delivery paperwork and monthly or quarterly reports.
• Take payments from customers both in-person and over the phone.
• Send mail and other correspondence.
• Maintain office supply inventory.
• Perform various clerical tasks including filing and faxing.
• Keep office records up to date.
• Make coffee and arrange meals for office meetings.

Qualifications

• High school diploma required.
• 1 years reception experience preferred.
• Basic computer skills and good typing ability required.
• Excellent Interpersonal, Organizational and Problem-Solving skills.
• Customer-focused mindset.
• Ability to Multi-Task.
• Dependability.
• Professionalism.